Accounting & Customer Service Specialist (Onsite)

South Shore Insurance Underwriters • Foley, AL

6d • $18 - $23 • Onsite

About The Position

South Shore Insurance Agency (SSIA) is hiring a detail-oriented, organized, and customer-focused Accounting & Customer Service Specialist. The role combines day-to-day accounting responsibilities with customer service and administrative support. The ideal candidate enjoys working with numbers, solving problems, helping customers, and keeping operations running smoothly, while taking ownership of their work and contributing to a collaborative, team-oriented environment.

The position is onsite and scheduled from 8:00 a.m. to 5:00 p.m. Central Time. Anticipated starting pay is $18–$23 per hour, based on relevant experience, demonstrated skills, and internal equity.

Applicants must complete a brief Culture Index survey as a required step in the hiring process. Applications will not be considered until the survey is completed.

Requirements

• Previous experience in accounting, bookkeeping, billing, or a related financial role.
• Customer service experience with strong communication and interpersonal skills.
• Excellent attention to detail and organizational skills.
• Ability to manage multiple responsibilities and prioritize deadlines.
• Proficiency in Microsoft Office, particularly Excel and Outlook.
• Comfort learning new systems and technology.
• Ability to work independently while contributing to a team.

Nice To Haves

• Insurance agency experience.
• Experience with accounting software or agency management systems.

Responsibilities

• Process and record customer payments, deposits, and other financial transactions.
• Assist with accounts payable and accounts receivable.
• Reconcile accounts and research discrepancies to ensure accuracy.
• Assist with invoicing, billing, and payment follow-ups.
• Maintain accurate financial records and supporting documentation.
• Support month-end accounting activities and reporting.
• Work with the accounting team to ensure timely and accurate processing.
• Answer incoming calls and emails, providing friendly and professional service.
• Assist customers with general policy inquiries, billing questions, and payment processing.
• Support policy servicing activities, including changes, renewals, and documentation.
• Coordinate with insurance carriers and internal team members to resolve customer requests.
• Maintain accurate customer and policy information in agency management systems.
• Provide general administrative support for daily agency operations.
• Take initiative and look for ways to improve processes.

Benefits

• 100% employer-paid medical and dental insurance.
• 401(k) with a 100% company match on the first 4% contributed and immediate vesting.
• Company-paid basic life insurance.
• Paid time off and wellness days.
• Paid parental leave for eligible coworkers.
• Opportunities for professional growth and development.
• A collaborative, people-first culture built around the company's core values.

What This Job Offers

• Job Type: Full-time
• Education Level: No Education Listed