Onsite Service Specialist

MSC Industrial Supply • Baltimore, MD

3d • $22 - $32 • Onsite

About The Position

The Onsite Service Specialist delivers customer service and inventory management at dedicated customer locations. The role supports procurement and order placement and manages MSC ControlPoint Solutions, including vending, Vendor Managed Inventory (VMI), and storeroom systems. The specialist supports MSC’s customer value proposition through on-site engagement, solution optimization, and collaboration with internal and external stakeholders.

The position involves managing inventory and solution equipment, maintaining customer satisfaction, promoting customer loyalty, and identifying opportunities to expand product use. It also requires documenting activities, following planned routes, upholding customer safety requirements, and supporting MSC culture. The role is based in Baltimore, Maryland, and may require up to 10% travel as needed.

Requirements

• High school diploma or equivalent.
• At least two years of experience in telephone sales, outside sales, storeroom or inventory management, or customer service.
• Knowledge of technical customer solutions.
• Proven record of success and strong performance.
• Excellent customer service and sales skills.
• Strong problem-solving and critical-thinking abilities.
• Proficiency in Microsoft Office and general computer literacy.
• Excellent verbal and written communication skills.
• Understanding of MSC solutions, products, and services.
• A valid driver's license may be required.
• Ability to travel up to 10% as needed.
• Ability to lift up to 50 pounds and perform physical tasks, including walking, bending, and standing for long periods.
• Willingness to comply with customer safety and personal protective equipment (PPE) protocols.
• The position may require access to International Traffic in Arms Regulations Information (ITAR) and/or Controlled Unclassified Information (CUI).
• Must be currently authorized to work in the United States; visa sponsorship or sponsorship transfer is not available for this position.

Nice To Haves

• College degree preferred.
• Relevant military experience is a plus.
• Metalworking knowledge is a plus but not required.
• Strong technical and mechanical aptitude preferred.
• Proficiency in mobile business applications preferred.

Responsibilities

• Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
• Perform ordering, product put-away, and inventory optimization.
• Support customer loyalty and execute the CARE program: Clean, Arrange, Relationships, Exceed Expectations.
• Maintain 6S standards across solution equipment and areas.
• Log daily activities in Salesforce (SFDC).
• Maintain appropriate minimum and maximum stock levels.
• Receive, unpack, and restock products at points of use.
• Engage with customer contacts to support solution retention and satisfaction.
• Drive product expansion through spot buys and incremental growth opportunities.
• Collaborate with account teams to improve customer satisfaction and identify future projects.
• Lead repair and maintenance of vending solution equipment to company standards.
• Use routing software to follow planned schedules and document activities.
• Mentor and guide less experienced associates to resolve issues and promote MSC culture.
• Maintain current knowledge of inventory management solutions.
• Maintain customer satisfaction ratings in line with company standards.
• Accurately track time using MSC-approved time management tools.
• Foster MSC culture and unity of purpose within the department and throughout the company.
• Participate in special projects and perform additional duties as required.

Benefits

• Competitive pay.
• Comprehensive benefits program supporting health, well-being, and financial future.
• Dynamic healthcare plans.
• 401(k) program.
• Stock purchasing programs.
• Tuition reimbursement opportunities.
• Paid time away for holidays, vacations, and illness.
• Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED