Onsite Service Specialist - Columbus, MS
About The Position
The On-Site Service Specialist delivers customer service and inventory management at dedicated customer locations. The role supports procurement, order placement, and MSC ControlPoint Solutions, including vending, Vendor Managed Inventory (VMI), and storeroom programs. Through on-site engagement, solution optimization, and collaboration with internal and external stakeholders, the specialist supports MSC’s customer value proposition and satisfaction goals. The position is based in Columbus, Mississippi, and works the second shift, 2:00 p.m. to 10:30 p.m., Monday through Friday. It may involve up to 10% travel as needed and physical tasks including lifting up to 50 pounds, walking, bending, and standing for extended periods.
Requirements
- High school diploma or equivalent.
- At least two years of experience in telephone sales, outside sales, storeroom or inventory management, or customer service.
- Knowledge of technical customer solutions.
- Track record of success and strong performance.
- Excellent customer service and sales skills.
- Strong problem-solving and critical-thinking abilities.
- Proficiency in Microsoft Office and general computer literacy.
- Excellent verbal and written communication skills.
- Understanding of MSC solutions, products, and services.
- A valid driver's license may be required.
- Ability to lift up to 50 pounds and perform physical tasks such as walking, bending, and standing for extended periods.
- Willingness to comply with customer safety and PPE protocols.
- Applicants must be currently authorized to work in the United States; visa sponsorship is not available for this position.
Nice To Haves
- College degree preferred.
- Relevant military experience is a plus.
- Metalworking knowledge is a plus but not required.
- Strong technical and mechanical aptitude preferred.
- Proficiency in mobile business applications preferred.
Responsibilities
- Manage MSC ControlPoint Solutions, including VMI, vending, and storeroom programs.
- Perform ordering, product put-away, and inventory optimization.
- Promote customer loyalty through solution support and execution of the CARE program: Clean, Arrange, Relationships, Exceed Expectations.
- Maintain 6S standards across solution equipment and areas.
- Log daily activities in Salesforce (SFDC).
- Maintain appropriate minimum and maximum stock levels.
- Receive, unpack, and restock products at points of use.
- Engage with customer contacts to support solution retention and satisfaction.
- Drive product expansion through spot buys and incremental growth opportunities.
- Collaborate with account teams to enhance customer satisfaction and identify future projects.
- Lead repair and maintenance of vending solution equipment to company standards.
- Use routing software to follow planned schedules and document activities.
- Mentor and guide less experienced associates to resolve issues and promote MSC culture.
- Maintain current knowledge of inventory management solutions.
- Participate in special projects and perform additional duties as required.
- Maintain customer satisfaction ratings in line with company standards.
- Accurately track time using MSC-approved time management tools.
- Foster MSC culture in the department and throughout the company.
- Comply with customer safety and PPE protocols.
Benefits
- Competitive pay.
- Healthcare plans.
- 401(k) program.
- Stock purchasing programs.
- Tuition reimbursement opportunities.
- Paid time away for holidays, vacations, and illness.
- Associate Inclusion Circles: Women, Pride, Black, Generational, Veterans, HOLA, and Able.
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What This Job Offers
Job Type
Full-time
Education Level
High school or GED
