Valet Guest Service Manager - Annapolis, MD

Parking Management Company•Annapolis, MD

11d•$55,000 - $55,000•Onsite

About The Position

The Valet Account Manager oversees daily operations at an assigned hospitality property or parking location. The role leads a safe, efficient, guest-focused valet operation; maintains client relationships; supervises and develops employees; manages schedules, staffing, labor expenses, and account-level financial performance; and ensures compliance with company policies, contractual requirements, and applicable laws. The manager may perform or assist with valet duties when operationally necessary. The position supervises assigned employees, providing scheduling, training, coaching, performance management, policy enforcement, and daily operational direction. It involves work in indoor and outdoor settings such as hotels, parking facilities, valet lanes, garages, and office areas, with exposure to traffic, moving vehicles, noise, and varying weather. Local or other company-location travel may be required. The schedule is flexible according to account needs and may include occasional evenings, weekends, holidays, and extended hours. PMC describes the position as intended to be exempt from overtime, subject to applicable legal requirements. Eligible employees may receive medical, dental, and vision insurance, a 401(k) plan, supplemental life and critical-illness insurance, bonus opportunities, paid vacation/PTO, paid training, leadership-development opportunities, tuition assistance, and employee discounts. Benefits depend on employment status, plan eligibility, and applicable plan terms.

Requirements

High school diploma or equivalent.
Valid driver’s license.
Driving record meeting PMC standards for positions involving vehicle operation, with no more than three moving violations during the preceding three-year period.
Ability to travel between assigned work locations when required.
Ability to operate manual-transmission vehicles when required by the assigned property.
Strong leadership, coaching, and team-development skills.
Excellent guest-service and client-relationship skills.
Ability to prepare schedules and manage staffing and overtime.
Ability to review revenue, payroll, and expense information.
Strong organizational, analytical, and critical-thinking skills.
Effective verbal and written communication skills.
Ability to respond calmly and professionally to operational concerns.
Ability to use computers, mobile devices, scheduling systems, and operational software.
Ability to safeguard confidential employee, client, and company information.
Ability to prioritize responsibilities and exercise sound judgment in a challenging environment.
Ability to stand and walk for extended periods, move quickly when operationally necessary and safe, frequently enter and exit vehicles, bend, reach, climb stairs, and work in parking facilities.
Ability to lift, carry, push, or pull items weighing up to 50 pounds and safely operate vehicles while remaining aware of vehicles, guests, and pedestrians.
Ability to communicate effectively with guests, clients, and employees.

Nice To Haves

At least three years of supervisory or management experience in parking, hospitality, transportation, retail, or another customer-service environment.
Experience managing schedules, payroll, labor expenses, or operating budgets.
Additional education or training in leadership, hospitality, or business management.

Responsibilities

Serve as the primary operational contact for the assigned property and build professional relationships with clients and property stakeholders.
Ensure contractual service requirements and performance standards are met; respond to client concerns and identify service and account improvements.
Oversee daily valet and parking operations, prepare schedules, maintain staffing levels, inspect operations, and address operational concerns.
Monitor attendance, service quality, safety, traffic flow, equipment, and appearance standards; implement corrective actions when necessary.
Perform or assist with valet duties, including safely parking and retrieving vehicles, when needed.
Monitor revenue, payroll, overtime, operating expenses, and other account-level financial information; review reports and investigate discrepancies.
Maintain accurate records, submit reports on time, and follow cash-handling, timekeeping, payroll, and recordkeeping procedures.
Work with regional leadership to manage labor costs and operate within approved budgets.
Participate in recruiting, interviewing, selecting, onboarding, training, and developing employees.
Communicate expectations and provide coaching and feedback; address performance and conduct concerns in coordination with Human Resources.
Promote a respectful, inclusive, and professional work environment and support employee development and advancement.
Ensure employees follow company policies, client requirements, and safety procedures.
Provide management with updates on staffing, operations, financial performance, client needs, and emerging concerns.
Communicate with employees, clients, vendors, Human Resources, and other departments; respond to urgent operational matters.
Attend required meetings and complete assigned training by established deadlines.
Promote safe driving, vehicle handling, pedestrian safety, and traffic-control practices; promptly report and document incidents and safety concerns.
Follow company policies and applicable federal, state, and local requirements.
Travel locally or to other company locations when required; work a flexible schedule that may include occasional evenings, weekends, holidays, and extended hours.
Perform other job-related duties consistent with the position’s responsibilities and business needs.

Benefits

Medical insurance
Dental insurance
Vision insurance
401(k) plan
Supplemental life and critical-illness insurance
Bonus opportunities based on annual outlined goals
Paid vacation/PTO
Paid training
Leadership-development opportunities
Tuition assistance through Bellevue University of up to $5,250 annually
Nationwide employee discounts through Perks at Work
Reimbursement for necessary and reasonable business expenses, including required business use of a personal mobile phone, mileage, parking, tolls, and approved travel expenses, under company policy and applicable law
Company-issued equipment may be provided when applicable