Associate Project Manager, Parking Lot Solutions

Pleasant Valley Corporation•Medina, OH

2d•Onsite

About The Position

Pleasant Valley Corporation is seeking an Associate Project Manager for its Parking Lot Solutions team in the Facilities Management division. The role serves as the primary point of contact for clients at local and corporate levels and manages multiple projects from initiation through completion, coordinating and communicating with account representatives throughout the project lifecycle. The position is onsite in Medina, Ohio, with a Monday–Friday schedule from 8:30 a.m. to 5:00 p.m. The role typically oversees an average of 10 to 17 work orders per week.

Requirements

One to three years of related experience with a Bachelor of Business Administration degree preferred, or three to five years of related experience without a degree.
At least one year of experience resolving client issues within a commercial facilities or property management organization.
Demonstrated success in a telephone-based customer service role.
Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.

Nice To Haves

Background in parking lots, asphalt/concrete, estimating, or engineering.
Bachelor of Business Administration degree.
Project Management Professional (PMP) certification.

Responsibilities

Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues throughout the work order life cycle.
Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems and ensure quality service delivery.
Manage multiple projects simultaneously and ensure timely completion while maintaining high performance standards.
Communicate continuously with vendors, document progress, and support customer satisfaction using the PVC Connect system and Customer Portal.
Follow company operating procedures, monitor vendor performance, and manage escalated work orders to meet project timelines and quality standards.