Project Manager, Parking Lot Solutions

Pleasant Valley Corporation•Medina, OH

7d•Onsite

About The Position

The Project Manager – Parking Lot Solutions serves as the primary point of contact for clients at local and corporate levels. The role manages multiple projects from initiation to completion and coordinates with account representatives throughout the project lifecycle. It handles an average of 10 to 17 work orders per week, with a focus on timely completion, quality service, communication, and customer satisfaction. The position is onsite in Medina, Ohio, within the Facilities Management division’s Parking Lot Solutions team. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., and the role reports to the Specialty Service Operations Manager, Parking Lot Solutions.

Requirements

Background in parking lots, asphalt/concrete, estimating, or engineering is required.
One to three years of related experience with a Bachelor of Business Administration degree preferred, or three to five years of related experience without a degree.
At least one year of experience resolving client issues within a commercial facilities or property management organization.
Demonstrated success in a telephone-based customer service role.
Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.

Nice To Haves

Project Management Professional (PMP) certification preferred.
Bachelor of Business Administration degree preferred for candidates with one to three years of related experience.

Responsibilities

Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order lifecycle.
Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems and ensure quality service delivery.
Manage multiple projects simultaneously, overseeing an average of 10 to 17 work orders per week and ensuring timely completion and high performance standards.
Maintain ongoing communication with vendors, document progress, and support customer satisfaction using the PVC Connect system and Customer Portal.
Follow company operating procedures, monitor vendor performance, and manage escalated work orders to meet project timelines and quality standards.