Project Manager, Parking Lot Solutions

Pleasant Valley Corporation•Medina, OH

10d•Onsite

About The Position

Pleasant Valley Corporation is seeking a Project Manager for its Parking Lot Solutions team within the Facilities Management division. The Project Manager serves as the primary point of contact for local and corporate clients and manages multiple projects from initiation through completion, coordinating and communicating with account representatives throughout the project lifecycle. The role is based onsite in Medina, Ohio, and is scheduled Monday through Friday, 8:30 a.m. to 5:00 p.m. The position involves responding to client maintenance requests, coordinating work orders and outside service providers, tracking project progress, and helping ensure timely, high-quality service and customer satisfaction. The Project Manager typically oversees an average of 10 to 17 work orders per week and uses the PVC Connect system and Customer Portal for communication and documentation.

Requirements

Background in parking lots, asphalt/concrete, estimating, or engineering is required.
One to three years of related experience with a Bachelor of Business Administration degree preferred, or three to five years of related experience without a degree.
At least one year of experience resolving client issues within a commercial facilities or property management organization.
Demonstrated success in a telephone-based customer service role.
Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.

Nice To Haves

Bachelor of Business Administration degree preferred for candidates with one to three years of related experience.
Project Management Professional (PMP) certification preferred.

Responsibilities

Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order lifecycle.
Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors addressing maintenance problems.
Manage multiple projects simultaneously, overseeing an average of 10 to 17 work orders per week and ensuring timely completion and high performance standards.
Communicate continuously with vendors, document progress, and support customer satisfaction using the PVC Connect system and Customer Portal.
Follow company operating procedures, monitor vendor performance, and manage escalated work orders to meet project timelines and quality standards.