Associate Project Manager, Parking Lot Solutions

Pleasant Valley Corporation•Medina, OH

11h•Onsite

About The Position

The Associate Project Manager at Pleasant Valley Corporation is the primary point of contact for clients at local and corporate levels. The role manages multiple projects from initiation through completion and coordinates with account representatives throughout the project lifecycle. The position is part of the Facilities Management division’s Parking Lot Solutions team and is based onsite in Medina, Ohio. The schedule is Monday through Friday, 8:30 a.m. to 5:00 p.m., and the role reports to the Specialty Services Manager. The position responds to client maintenance requests, coordinates work orders and external service providers, and monitors project progress and service quality. It typically oversees an average of 10 to 17 work orders per week, with ongoing vendor communication and documentation through the PVC Connect system and Customer Portal. Pleasant Valley Corporation describes itself as a family-owned and operated commercial real estate firm established in 1976 and headquartered in Medina, Ohio, with divisions in Construction, Facility Management, Property Management, and Real Estate Brokerage. The company offers competitive earnings, comprehensive benefits, personal recognition, individual development opportunities, and a path for career advancement.

Requirements

One to three years of related experience with a Bachelor of Business Administration degree preferred, or three to five years of related experience without a degree.
At least one year of experience resolving client issues within a commercial facilities or property management organization.
Demonstrated success in a telephone-based customer service role.
Strong computer skills, including experience with CRM software, data entry, scheduling, and reporting.

Nice To Haves

Background in parking lots, asphalt or concrete, estimating, or engineering.
Bachelor of Business Administration degree.
Project Management Professional (PMP) certification.

Responsibilities

Promptly respond to client maintenance requests, assess concerns, and follow established procedures to resolve issues through the work order lifecycle.
Create work orders, solicit bids, assign service agreements, and manage subcontractors and vendors to address maintenance problems and ensure quality service delivery.
Manage multiple projects simultaneously, overseeing an average of 10 to 17 work orders per week and ensuring timely completion and high performance standards.
Maintain ongoing communication with vendors, document progress, and support customer satisfaction using the PVC Connect system and Customer Portal.
Follow company operating procedures, monitor vendor performance, and manage escalated work orders to meet project timelines and quality standards.