Commercial Parking Manager - Kansas City, MO

Parking Management•Kansas City, MO

11d•Onsite

About The Position

The Commercial Parking Manager oversees the daily operations of one or more commercial parking facilities. The position is responsible for operational performance, employee supervision, client relationships, revenue and expense monitoring, safety, service quality, and compliance with company and property requirements. The role’s primary objective is to lead safe, efficient, profitable, and customer-focused operations while maintaining client relationships, developing employees, protecting company assets, and meeting financial and operational expectations. The manager may oversee multiple locations and supervises assigned employees through scheduling, training, coaching, performance management, policy enforcement, labor management, and daily operational direction. The position involves work in offices and active parking environments, local travel between assigned properties, and a flexible schedule that may include early mornings, evenings, weekends, holidays, and emergency response. PMC intends to classify the role as exempt, subject to applicable legal requirements.

Requirements

High school diploma or equivalent required.
Strong leadership, coaching, customer service, and client-management skills.
Ability to review operational and financial information, identify discrepancies, and implement solutions.
Strong organizational, time-management, and critical-thinking skills.
Effective verbal and written communication skills.
Ability to prioritize responsibilities and exercise sound judgment in a challenging environment.
Proficiency with computers, mobile devices, scheduling systems, revenue-management systems, and standard business applications.
Ability to maintain confidential employee, client, and company information.
Ability to work independently and collaboratively across multiple locations and departments.
PMC will consider relevant combinations of education, training, and experience.
A valid driver’s license is required only when driving is an essential duty or a legitimate business requirement of the assignment.
For assignments involving vehicle operation or business travel, a driving record meeting PMC standards is required, including no more than three moving violations during the preceding three-year period.
Reliable means of traveling between assigned work locations and ability to travel locally and occasionally outside the assigned market when required.
Employment may be contingent upon applicable motor-vehicle-record review and other job-related screening requirements.

Nice To Haves

At least one year of supervisory or management experience preferred.
Experience in parking, hospitality, transportation, property management, retail, or another customer-service environment preferred.
Experience with scheduling, payroll, revenue reporting, budgeting, or expense management preferred.

Responsibilities

Oversee daily operations for one or more commercial parking facilities.
Serve as the primary operational contact for assigned clients and properties; maintain professional relationships, address concerns, and ensure contractual service requirements are met.
Prepare schedules and maintain appropriate staffing levels based on operational needs.
Monitor service quality, facility conditions, equipment, traffic flow, safety, and employee performance.
Conduct regular site visits and address operational issues, equipment problems, and process inefficiencies.
Monitor revenue, payroll, overtime, expenses, and other account-level financial information.
Review operational and financial reports for accuracy and investigate discrepancies.
Maintain accurate records and submit required reports by established deadlines.
Support budgeting, cost control, revenue growth, and operational-improvement initiatives.
Recruit, onboard, train, coach, and supervise assigned employees; set performance expectations and address performance or conduct concerns consistently.
Promote a respectful, inclusive, safe, and service-focused work environment.
Ensure employees follow company policies, client requirements, cash-handling procedures, and safety standards.
Coordinate with Operations, Human Resources, Payroll, Finance, Information Technology, vendors, and other departments.
Support implementation and use of parking, revenue-control, scheduling, and reporting technology.
Promptly report accidents, injuries, property damage, safety hazards, and operational concerns.
Assist with new account openings, transitions, special events, and other operational projects as required.
Travel between assigned properties and other company locations as needed.
Attend required meetings and complete assigned training by established deadlines.
Work a flexible schedule based on business needs, potentially including early mornings, evenings, weekends, holidays, and emergency response.
Perform other job-related duties consistent with the position’s responsibilities and business needs.

Benefits

Medical, dental, and vision insurance for eligible employees.
401(k) plan.
Supplemental life and critical-illness insurance.
Bonus opportunities based on outlined annual goals; bonuses are not guaranteed and are governed by the applicable plan.
Paid vacation/PTO available to this position.
Paid training.
Leadership-development opportunities.
Tuition assistance through Bellevue University of up to $5,250 annually.
Nationwide employee discounts through Perks at Work.
Reimbursement for necessary and reasonable business expenses, including required business use of a personal mobile phone, mileage, parking, tolls, and approved travel expenses, in accordance with policy and applicable law.
Company-issued equipment may be provided when applicable.