Account Manager - Kansas City, MO

SERC Physical Therapy • Kansas City, KS

1d • Hybrid

About The Position

SERC Physical Therapy, a Brand Partner of Upstream Rehabilitation, is seeking an Account Manager for its Kansas City market. The role covers the Kansas City metro area and focuses on expanding outpatient physical therapy access through strategic partnerships, referral-network growth, and community engagement. The Account Manager promotes the company’s brands, clinicians, services, and outcomes to physicians, attorneys, workers’ compensation contacts, community partners, and direct-access patients.

The position develops and follows a call strategy for an assigned region, builds relationships with customers and community leaders, presents company information and outcomes data, and works with clinic and business-office teams. It reports on plans, progress, challenges, goals, strategies, and outcomes to the Regional VP of Operations and VP of Sales. The role also identifies publicity opportunities, coordinates community events, and participates in regional meetings as requested. Travel throughout the assigned region may account for up to 70% of the time. The work may involve road travel and time in clinical settings such as hospitals, physician offices, and clinics.

Requirements

• Bachelor’s degree or equivalent work experience in sales.
• At least 2 years of sales and marketing experience with physicians, medical offices, employers, or a related field.
• Excellent verbal and written communication skills.
• Ability to manage multiple conflicting priorities and work in an environment with multiple objectives.
• Confidence and persuasiveness in guiding the sales process and connecting with customer prospects.
• Ability to sell intangible ideas and concepts.
• Flexible, adaptive, engaging, and enthusiastic approach.
• Self-starter able to work independently with limited supervision.
• Resourceful, inventive, thorough, and diligent work style.
• Competitive and determined approach.
• Ability to build business relationships with customers and community leaders.
• Ability to travel up to 70% of the time throughout the assigned region.

Nice To Haves

• Medical or healthcare sales experience.

Responsibilities

• Develop and follow an effective call strategy for the assigned region to increase referrals from existing and potential partners.
• Report regularly to the Regional VP of Operations and VP of Sales on plan status, progress, and challenges.
• Communicate with the Regional VP and VP of Sales about goals, strategies, and outcomes.
• Build effective relationships with customers and community leaders in the assigned region.
• Work independently and collaboratively with Clinic Directors, therapy staff, Business Office staff, and peers.
• Present company information, service offerings, and outcomes data to existing and potential partners, using appropriate medical terminology.
• Use reporting and data tools to convey the clinical quality and excellence of team members and services.
• Identify publicity opportunities, coordinate community events, and attend and participate in regional meetings as requested.
• Perform other duties as assigned.

Benefits

• Monthly auto stipend or company vehicle.
• 401(k) plan available to all employees, with matching contributions on a discretionary basis.
• Medical, dental, and vision insurance options.
• Paid holidays and three weeks of paid time off.
• Flexible Spending Account and Dependent Care Flexible Spending Account.
• Life insurance and supplemental life insurance for dependents.
• Short- and long-term disability insurance.
• Accidental insurance.
• Annual paid Charity Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level