Delivery Account Operations Associate - Kansas City, MO
About The Position
Xerox is hiring a Delivery Account Operations Associate to support hardware and software across a customer’s environment. The role provides proactive device monitoring, incident resolution, firmware configuration, and workflow support while serving as an advocate for the client. It also provides floater coverage for employees absent due to vacation, illness, training, or other business needs. The associate manages equipment fleet performance and service response; provides on-site helpdesk support and handles escalations; administers scanning workflows, firmware updates, and device deployments; monitors consumables and parts inventory; coordinates device installations, moves, and decommissions; maintains service reporting tools and produces client-facing reports; and works within client ticketing systems. The role collaborates with service teams and escalates major incidents when needed. Xerox provides onboarding and technical training, support tools, and an advanced remote monitoring system. The company also describes career development through regular reviews and improvement plans, and requires adherence to client compliance and training programs such as HIPAA and security training.
Requirements
- Have a driver's license; be at least 21 years old to rent a car.
- Prior experience managing a print or equipment fleet environment.
- Familiarity with printers, multifunction devices (MFDs), and local area networks (LANs).
- Experience with software/server administration and configuration.
- Proficiency in Microsoft Office, basic networking, and device troubleshooting.
- Strong organizational skills, a customer-service mindset, and communication abilities.
Nice To Haves
- A+ certification or relevant technical training.
Responsibilities
- Provide floater coverage for employees absent due to vacation, illness, training, or other business needs.
- Manage the equipment fleet, monitor performance, and coordinate service response.
- Provide on-site helpdesk support and act as the point of contact for escalations.
- Administer workflow scanning configurations, firmware updates, and device deployment.
- Monitor consumables and parts inventory, and manage order fulfillment.
- Coordinate device installations, moves, and decommissions.
- Maintain service reporting tools and generate regular client-facing reports.
- Integrate with and operate within client ticketing and helpdesk systems.
- Collaborate with service teams and escalate major incidents as needed.
- Adhere to client compliance and training programs, including HIPAA and security requirements.
Benefits
- Full medical, dental, and vision coverage.
- Wellness credits.
- Company contribution to a Health Savings Account.
- 401(k) matching.
- Paid time off, holidays, and personal days.
- Competitive hourly compensation with overtime potential.
- Growth opportunities for future career development.
- Supportive and collaborative company culture.
- Culture that prioritizes flexibility, safety, and work-life balance.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
