Outside Account Manager (Kansas City, MO)

Dealer Tire • Kansas City, MO

3d • $71,196 - $88,842

About The Position

Dealer Tire is seeking an Outside Account Manager for Subaru to manage a portfolio of dealership accounts and meet sales and productivity goals across parts and service products. The role builds relationships with dealership management, communicates program initiatives and value, implements solutions, develops account strategies, and coordinates with dealership and internal operational teams to improve results. It also maintains regular dealer contact and completes account tracking, forecasts, itineraries, contact reports, and expense reports.

The position coordinates operational support and diagnoses dealership opportunities, including evaluating investments and ROI, improving service-lane processes, coaching and training service advisors, identifying staff training needs, and supporting effective selling strategies. Responsibilities also include competitive market analysis, pricing and product-screen coordination, inventory and product-mix analysis, merchandising support, performance reviews using data and analytics, sharing industry best practices, and resolving account-related customer service issues. The role requires extensive travel to customer accounts, including travel by vehicle and/or airplane.

Requirements

• Bachelor’s degree or equivalent work experience.
• At least 3 years of experience in retail automotive operations or an equivalent related environment.
• Prior experience selling and project-managing a book of business.
• Ability to take in multiple inputs, prioritize, coordinate resources, and execute.
• Full understanding of the sales process, including inventory, inspection, training, selling, and retention; ability to negotiate and close deals.
• Ability to relate across dealership roles and communicate effectively with management and Dealer Tire colleagues.
• Must be located in the assigned territory.
• Intermediate proficiency with all Microsoft Office products.
• Strong assessment skills, critical-thinking ability, and capacity to add value in the moment.
• Strong customer relationship skills and ability to sell at the top.
• Must meet Dealer Tire’s Motor Vehicle Record Policy and Company Vehicle Fleet Policy requirements.
• Ability to stand for long periods and frequently bend, crouch, and twist.
• Ability to drive and travel extensively to customer accounts, up to 80%, by vehicle and/or airplane.
• Ability to occasionally lift up to 50 pounds.
• Must pass a pre-employment drug screening.

Responsibilities

• Manage a portfolio to meet sales and productivity goals across parts and service products.
• Build and nurture relationships with dealership management to gain commitment to plans and objectives.
• Communicate key initiatives and program value, and implement Dealer Tire solutions that meet dealership needs.
• Develop and deliver market review plans with the operational team to maximize results.
• Create and communicate strategies, goals, action plans, and follow-up plans internally and across dealership levels, including GM/DP.
• Coordinate with operational teams before, during, and after dealership meetings to set expectations and follow up.
• Collaborate with operational roles on diagnosis, analysis, and action plans to improve dealership performance.
• Develop business in collaboration with OEM regional contacts and other program resources.
• Maintain a consistent monthly contact schedule with dealers.
• Track activity and account information in Salesforce; submit timely contact reports, forecasts, itineraries, and expense reports.
• Coordinate operational activities and involve operational roles as appropriate to meet dealership needs.
• Diagnose dealership opportunities and determine the required investment and ROI.
• Assess, reinforce, and implement processes and elements across the service lane.
• Coach and train service advisors and drive retail strategies to maximize parts and service business.
• Analyze and identify dealership staff training needs.
• Develop and implement strategies and tactics to support dealerships' Effective Selling Strategy.
• Conduct competitive shops and market analysis to provide competitive pricing information and positioning.
• Work with Service Managers and Parts Managers to determine product screens and competitive pricing.
• Analyze inventory and collaborate with Service and Parts Managers on product mix and inventory levels.
• Collaborate with dealerships to optimize merchandising components.
• Maintain knowledge of industry trends and share best practices across the team and dealership network.
• Use data and analytics to review performance, identify opportunities, and facilitate dealership meetings.
• Resolve customer service issues related to account activity.

Benefits

• Paid time off
• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) match: 50% on the dollar up to 7% of employee contribution
• Potential commission, bonus, or profit sharing as part of the total compensation package
• Potential sign-on bonus, subject to applicable requirements

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level