Account Manager - Kansas City, MO

Upstream Rehabilitation • Kansas City, KS

1d • Hybrid

About The Position

SERC Physical Therapy, a Brand Partner of Upstream Rehabilitation, is seeking an Account Manager to cover the Kansas City metro area. The role focuses on building strategic partnerships, driving business growth, promoting the company’s brands and clinicians, expanding the referral network, increasing market share, and strengthening the organization’s presence in the communities it serves. The market includes referral opportunities with physicians, attorneys, workers’ compensation partners, community partners, and direct-access patients.

The Account Manager develops a call strategy for an assigned region and reports on progress and challenges to the Regional VP of Operations and VP of Sales. The position works with clinic directors, therapy staff, business office staff, peers, customers, and community leaders, and presents company information, service offerings, and outcomes data using appropriate medical terminology. Travel throughout the assigned region is required up to 70% of the time. The work involves road travel and exposure to clinical settings such as hospitals, physician offices, and clinics.

Requirements

• Bachelor’s degree or equivalent work experience in sales.
• At least 2 years of sales and marketing experience with physicians, medical offices, employers, or a related field.
• Excellent verbal and written communication skills.
• Ability to manage multiple conflicting priorities and work in an environment with multiple objectives.
• Confidence and persuasiveness in guiding the sales process and connecting with customer prospects.
• Ability to sell intangible ideas and concepts.
• Flexible, adaptive, engaging, and enthusiastic approach.
• Self-starter who can work independently with limited supervision.
• Resourceful, inventive, thorough, and diligent approach.
• Competitive and determined to win.
• Ability to build business relationships with customers and community leaders.
• Ability to present company information and outcomes data using appropriate medical terminology.
• Ability to travel up to 70% of the time throughout the assigned region.

Nice To Haves

• Medical or healthcare sales experience.

Responsibilities

• Develop and follow an effective call strategy for the assigned region to increase referral outcomes from existing and potential partners.
• Regularly report the plan’s status, progress, and challenges to the Regional VP of Operations and VP of Sales.
• Communicate with the Regional VP and VP of Sales about goals, strategies, and outcomes.
• Build effective relationships with customers and community leaders in the assigned region.
• Work independently and collaboratively with Clinic Directors, therapy staff, Business Office staff, and peers.
• Present company information, service offerings, and outcomes data to existing and potential partners.
• Use reporting and data tools to communicate the quality and clinical excellence of team members and services.
• Identify publicity opportunities, coordinate community events, and attend and participate in Regional meetings as requested.
• Perform other duties as assigned.

Benefits

• Monthly auto stipend or company vehicle.
• 401(k) plan available to all employees, with matching contributions on a discretionary basis.
• Medical, dental, and vision insurance options.
• Paid holidays and three weeks of paid time off.
• Flexible Spending and Dependent Care Flexible Spending accounts.
• Life insurance and supplemental life insurance for dependents.
• Short- and long-term disability insurance.
• Accidental insurance.
• Annual paid Charity Day.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level