Operations Manager Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain PTCB certification and/or state-required certification or registration.
• Obtain required certifications, education credits, and company training.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
• Build customer relationships by anticipating needs and promoting healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where legally permitted, patient and physician calls, and healthcare services where permitted.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow and daily schedules, recommend pharmacy-hour allocations, and ensure the pharmacy is clean, orderly, and adequately stocked.
• Perform non-licensed administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
• Complete non-clinical patient calls.
• Drive technology and process rollouts, engage the team in change and action planning, and ensure pharmacy equipment is properly operated and maintained.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow Good Faith Dispensing policies and support compliance with applicable dispensing requirements.
• Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
• Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate, as directed by the Pharmacy Manager, pharmacist assignments to off-site immunization clinics and community events; maintain retail partnerships.
• Lead technician performance management, including discipline and termination decisions or recommendations, and enforce attendance, timeliness, and legal compliance.
• Manage technician hiring, onboarding, training, and scheduling; monitor timely completion of training and follow company policies.
• Identify gaps in team members’ pharmacy operations knowledge and support training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring team and pharmacy licenses, registrations, and certifications for active and compliant status, including use of Walgreens verification resources.
• Follow company and applicable legal procedures for selection, recruitment, record retention, and training.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training.
• Follow performance improvement plans and pursue professional development through self-monitoring, feedback, and mentorship.
• Communicate relevant support-center messages and emails to the pharmacy team.
• Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.