DC Operations Manager - 2nd Shift

KnitWell Group • Greencastle, IN

3d • Onsite

About The Position

The DC Operations Manager oversees and directs all operational aspects of inbound and outbound activities, ensuring customer orders are processed and shipped efficiently, accurately, and on time. The role manages operational expenses within forecasted budgets to support positive EBITDA results and develops operational action plans based on forecasts and changes that may affect the fulfillment center. The manager is responsible for developing talent and bench strength, maintaining regular communication with direct reports, and demonstrating professionalism.

This is an on-site, second-shift role at the Greencastle, Indiana location. Standard operating hours are 3:00 p.m. to 11:30 p.m.; during holiday peak season, scheduled hours may shift to 4:00 p.m. to 2:30 a.m. Schedule flexibility is required, including extended or adjusted hours based on business needs.

The manager builds a positive team culture, leads and supports departmental supervisors, oversees physical workflow and daily work volume, makes staffing and scheduling recommendations, and identifies ways to improve throughput, efficiency, and cost performance. The role requires in-depth knowledge of e-commerce systems, including Manhattan WMS and Dematic sortation equipment, as well as the ability to use analysis and feedback to improve fulfillment center operations.

Requirements

• At least 5 years of experience in a high-energy, fast-paced, SLA-driven environment; e-commerce experience is required.
• Experience managing multiple areas and shifts.
• Strong labor management experience.
• A proven track record of surpassing departmental and operational KPIs.
• Demonstrated effectiveness in developing team members’ skills and abilities.
• Strong time management, organizational, prioritization, scheduling, and problem-solving skills.
• Strong written and verbal communication skills, including the ability to communicate with multiple levels of business partners.
• Strong warehouse management system (WMS) knowledge.
• Proficiency in Microsoft Word, Excel, Outlook, and PowerPoint.

Nice To Haves

• Manhattan WMS experience is preferred.

Responsibilities

• Build and maintain an innovative, positive team culture and facilitate effective communication within the team and with business partners.
• Mentor, support, and lead departmental supervisors; provide tools, training, and timely developmental feedback.
• Oversee physical workflow and daily operations and work volume throughout assigned departments.
• Make decisions and implement changes to improve throughput while following established policies and procedures and standardizing changes.
• Coordinate associate movement and staffing across areas according to daily workload projections.
• Determine staffing needs and recommend scheduling of hours to achieve service-level agreements.
• Manage operational expenses within forecasted budgets and develop action plans based on forecasts and changes affecting the fulfillment center.
• Use analytical information, feedback, and solutions to improve operational efficiency and effectiveness through process improvements or cost savings.
• Develop, grow, and identify talent and bench strength within the team.
• Maintain in-depth knowledge of e-commerce systems, including Manhattan WMS and Dematic sortation equipment.

Benefits

• Merchandise discount at select KnitWell Group brands, subject to each brand’s discount policies.
• Individual development support and career mobility within the family of brands.
• Local volunteer opportunities, annual donation and volunteer match for eligible nonprofit organizations, and philanthropic activities supporting communities.
• Medical insurance.
• Dental insurance.
• Vision insurance.
• 401(k) retirement plan.
• Employee Assistance Program (EAP).
• Paid time off and holidays.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed