Pharmacy Operations Manager

Walgreens • Nampa, ID

3d • $23 - $36

About The Position

The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions.

The position supports patient care and pharmacy operations, including prescription processing, patient and physician calls, healthcare services where permitted, inventory management, reporting, insurance claims, equipment upkeep, compliance, security, and community outreach. It also assists the Store Manager and Pharmacy Manager with pharmacy financials, operational quality, and customer service. The manager maintains required certification and knowledge, completes company training and professional development, and communicates with the pharmacy team and participates in store and pharmacy meetings.

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evening and weekend hours.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
• Maintain PTCB certification and/or state-required certification or registration.
• Obtain required certifications, education credits, and company training.

Nice To Haves

• Previous people-management or leadership experience.
• Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
• Build customer relationships by anticipating needs and promoting healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting, verification where legally permitted, patient and physician calls, and healthcare services where permitted.
• Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage pharmacy workflow and daily schedules, recommend pharmacy-hour allocations, and ensure the pharmacy is clean, orderly, and adequately stocked.
• Perform non-licensed administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
• Complete non-clinical patient calls.
• Drive technology and process rollouts, engage the team in change and action planning, and ensure pharmacy equipment is properly operated and maintained.
• Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
• Follow Good Faith Dispensing policies and support compliance with applicable dispensing requirements.
• Apply asset-protection practices, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement Program procedures.
• Process insurance claims accurately, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and coordinate, as directed by the Pharmacy Manager, pharmacist assignments to off-site immunization clinics and community events; maintain retail partnerships.
• Lead technician performance management, including discipline and termination decisions or recommendations, and enforce attendance, timeliness, and legal compliance.
• Manage technician hiring, onboarding, training, and scheduling; monitor timely completion of training and follow company policies.
• Identify gaps in team members’ pharmacy operations knowledge and support training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring team and pharmacy licenses, registrations, and certifications for active and compliant status, including use of Walgreens verification resources.
• Follow company and applicable legal procedures for selection, recruitment, record retention, and training.
• Maintain PTCB certification through the designated training program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training.
• Follow performance improvement plans and pursue professional development through self-monitoring, feedback, and mentorship.
• Communicate relevant support-center messages and emails to the pharmacy team.
• Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED