Operations Manager Jobs

About The Position

Requirements

• Bachelor’s degree in Accounting, Business Administration, Health Care Administration, or a related field.
• At least 3 years of progressive leadership experience in ambulatory or clinic operations.
• Working knowledge of healthcare operations, clinic workflows, and applicable policies, including Medicaid, Medicare, and relevant federal and state regulations.
• Ability to plan, organize, and oversee clinic operations, staffing, and schedules to ensure coverage, productivity, and alignment with organizational goals.
• Strong people-management skills, including leading, training, mentoring, and evaluating staff; conducting performance reviews; and addressing performance issues in collaboration with leadership and HR.
• Effective verbal and written communication skills to convey expectations, provide feedback, and collaborate with staff, providers, and leadership.
• Analytical and problem-solving skills to identify operational or patient-care improvement opportunities, assess root causes, and implement clinic-level process improvements.
• Proficiency in Microsoft Office tools, including Word, Excel, and Outlook, to support scheduling, reporting, data tracking, and communication.
• Ability to manage teams across one or multiple clinic locations and ensure consistent service delivery, workflows, and performance expectations.
• Ability to balance competing priorities, resolve routine operational challenges, and recommend practical, compliant solutions that support quality patient care.

Responsibilities

• Oversee clinic office operations, including scheduling, registration, billing readiness, medical records workflows, and front-end patient flow.
• Manage and develop clinic office staff, including hiring, training, performance management, and staff engagement.
• Ensure compliance with organizational policies, regulatory requirements, and revenue cycle standards.
• Partner with clinical leadership, physicians, and operational stakeholders to support clinic performance and patient access.
• Analyze operational metrics, such as access, staffing, productivity, and patient satisfaction, and implement process improvements.
• Support budget accountability, expense management, and optimization of clinic resources.
• Lead change initiatives and operational improvements aligned with enterprise strategy.
• Perform other duties as assigned.

Benefits

• Paid time off (PTO)
• 401(k)
• Medical plans
• Dental plans