Operations Change Manager
About The Position
The Operations Change Manager represents Operations in complex, high-visibility projects supporting Merchant Payment Services and other enterprise initiatives across U.S. Bank. The role works with project teams, product partners, developers, business leaders, frontline teams, and subject-matter experts to understand operational impacts and help ensure new products, processes, and technologies are implemented successfully. It is suited to an experienced project or change-management professional who can understand detailed operational workflows and communicate the broader business context to senior leaders. The role requires working from one of the posted U.S. Bank locations three or more days per week.
Requirements
- Bachelor's degree or equivalent work experience.
- Four or more years of related experience.
Nice To Haves
- Significant project-management, change-management, or operational transformation experience.
- Experience supporting complex, large-scale implementations in an operations, banking, financial-services, or call-center environment.
- Strong executive presence and ability to communicate effectively with senior leaders, frontline employees, and technical and nontechnical partners.
- Strong risk and issue identification skills, including the ability to anticipate downstream operational consequences.
- Excellent organization and prioritization skills, particularly when managing multiple concurrent projects and large amounts of information.
Responsibilities
- Represent Operations in complex Merchant Payment Services projects and, as needed, broader U.S. Bank initiatives.
- Lead operational change-management activities from early project discussions through commercialization, implementation, and operational readiness.
- Partner with project teams, product leaders, developers, business leaders, and subject-matter experts to understand proposed changes and assess impacts to operational teams.
- Document current- and future-state processes, create process flows, and identify gaps that could result in manual work, customer impact, operational risk, or implementation challenges.
- Conduct operational impact assessments and translate findings into clear recommendations, action plans, and readiness requirements.
- Coordinate training, procedures, knowledge articles, communications, and other materials needed to prepare frontline employees and leaders for change.
- Track risks, issues, dependencies, decisions, and open items through resolution.
- Organize and synthesize project information into a clear explanation of the change, its operational impact, and the actions required.
- Adjust communication for different audiences, providing detailed guidance for frontline employees and subject-matter experts and concise executive-level updates to senior leaders.
Benefits
- Healthcare coverage, including medical, dental, and vision.
- Basic term and optional term life insurance.
- Short-term and long-term disability coverage.
- Pregnancy disability and parental leave.
- 401(k) and employer-funded retirement plan.
- Paid vacation from two to five weeks, depending on salary grade and tenure.
- Up to 11 paid holiday opportunities.
- Adoption assistance.
- Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
- Incentive and recognition programs.
- Equity stock purchase.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
