Change Manager

DataMap•Overland Park, KS

7d•Onsite

About The Position

The Change Manager leads the people side of technology and organizational change across client engagements and internal DataMap initiatives. The role supports rollouts of partner platforms such as Coupa, D365, NetSuite, SAP, and Boomi; adoption of DataMap products including Positron, RoboApprover, and Itemova EDI SaaS; and changes within DataMap itself. The Change Manager prepares executives, people managers, end users, suppliers, customers, and other implementation service providers for change, with the goal of achieving readiness at go-live and sustained adoption afterward. This is an in-person position at DataMap’s Overland Park, Kansas office and is not remote. The career path progresses from Change Manager to Senior Change Manager to Director of Change Management, with potential for executive leadership beyond that level. Advancement depends on performance and business needs.

Requirements

At least 3 years of experience leading organizational change management, adoption, or training on technology rollouts.
Bachelor's degree in a related field or equivalent experience.
Working knowledge of a structured change management approach, including hands-on stakeholder mapping, impact assessments, communication plans, and resistance management on real rollouts.
Hands-on training experience, including needs analysis, role-based materials and job aids, live and virtual sessions, and train-the-trainer or super-user programs.
Experience leading change for internal groups at every level and for third parties such as suppliers, customers, or other implementation service providers.
Clear written and verbal communication skills, including the ability to explain system or process changes in terms relevant to each group.
Regular use of AI assistants such as ChatGPT, Claude, or Copilot in daily work.
Ability to work in person at DataMap's office in Overland Park, Kansas.

Nice To Haves

Knowledge of established change models, especially Lewin's change model and Kotter's 8 steps, as well as Prosci's ADKAR model, the Bridges Transition Model, the McKinsey 7-S Framework, or force field analysis.
Prosci or CCMP certification.
Experience with SaaS or ERP rollouts such as Coupa, NetSuite, SAP, Oracle, or Microsoft Dynamics 365.

Responsibilities

Plan and lead the change workstream on each engagement from the case for change through go-live and reinforcement, integrating change activities into the project plan.
Conduct change impact and readiness assessments covering changes to processes, tools, roles, and daily work for internal groups and third parties, and provide readiness input before go-live.
Draft impact assessments, stakeholder maps, communications, and training content with AI tools, and review drafts before distribution.
Map stakeholder groups by influence and impact, classify them as Allies, Opponents, Neutrals, or Adversaries, and plan engagement accordingly.
Coach sponsors and people managers, and establish a RACI matrix for change decisions and sign-off.
Coordinate change for suppliers and customers with client relationship teams, and align other implementation service providers on timelines, messages, and training.
Lead change champion networks, super-users, and trainers, gathering feedback and recommending course corrections to support adoption.
Create communication and feedback plans, including group-specific WIIFM messages, town halls, Q&A sessions, brown bag lunches, and pulse surveys.
Conduct training needs analyses; create role-based training and job aids; deliver training sessions; and establish train-the-trainer and super-user programs for internal and external groups.
Track adoption and proficiency after go-live, identify causes of resistance, and provide reinforcement, refresher training, or in-app guidance through digital adoption platforms such as WalkMe or Whatfix.
Identify additional needs uncovered through change work and work with the project manager to convert them into signed orders.