Change Manager

NSW Government • Auburn, WA

7d • Hybrid

About The Position

Sydney Trains is adopting technology to transform how it inspects, monitors and maintains overhead wiring electrical infrastructure. The Change Manager will lead the people side of this operational transformation, supporting a shift from traditional manual, field-based inspection activities to technology-enabled inspection processes and more office-based ways of working.

The role leads the end-to-end change journey, developing and delivering an integrated change management strategy aligned with program milestones, operational delivery, communications, training and workforce transition. Working with operational and maintenance leaders, Human Resources, Human Factors, Employee Relations, unions, employee representatives and frontline teams, the Change Manager will engage and prepare the workforce, manage impacts and stakeholder expectations, and address industrial relations considerations.

The role also supports adoption of digital inspection methods while maintaining safety and service reliability, coordinates the transition between inspection functions and frontline maintenance teams, and leads readiness, implementation support and post-deployment hypercare to embed sustainable ways of working. The Change Manager monitors adoption, workforce readiness, resistance and change effectiveness, and reports progress and benefits against agreed outcomes.

Requirements

• Demonstrated experience leading complex change initiatives within large, operationally focused organisations.
• Strong capability in change impact assessments, stakeholder engagement, workforce transition and business readiness.
• Experience managing industrial relations considerations, employee consultation and union engagement in a complex workforce environment.
• Proven ability to support technology adoption and changes to established work practices.
• Exceptional communication, facilitation and relationship-building skills, including the ability to engage executives, operational leaders and frontline employees.
• A practical, collaborative approach to resistance management, risk mitigation and embedding sustainable change.
• Ability to translate strategic objectives into actionable change plans and measurable outcomes.

Nice To Haves

• Experience in rail, transport, electrical infrastructure, asset maintenance or other safety-critical environments.

Responsibilities

• Develop and implement an integrated change management strategy aligned with program milestones, operational delivery, communications, training and workforce transition.
• Build relationships across operations, maintenance and corporate functions to create alignment, manage expectations and secure commitment to new technologies and working practices.
• Lead change impact assessments and develop practical workforce transition plans with Human Resources, Human Factors and operational leaders.
• Drive the transition to digital inspection methods and support teams in adopting new processes, tools and capabilities while maintaining operational safety and service reliability.
• Strengthen alignment between emerging inspection functions and frontline maintenance teams to coordinate the transition from defect identification to prioritised rectification.
• Collaborate with Employee Relations, unions and employee representatives on transparent consultation, emerging risks and effective issue resolution.
• Develop targeted communication, engagement and training initiatives to build understanding, confidence and capability across impacted workforces.
• Lead business readiness assessments, implementation support and post-deployment hypercare to embed new ways of working and support transition to business as usual.
• Monitor adoption, workforce readiness, resistance and change effectiveness, and report progress and benefits realisation against agreed outcomes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed