Change Manager

Affidea BV•Cedar Park, TX

12d

About The Position

The Change Manager plans, manages and delivers the change-management approach for assigned Digital Services projects. The role prepares affected countries, sites and users for change through stakeholder engagement, communications, training, readiness planning, local change-agent networks and site-specific go-live hypercare. Working closely with the Project Manager and Business Owner, the Change Manager supports successful adoption and sustainable business outcomes. The position owns and maintains each project's change strategy and integrated change plan, assesses organisational and site-level impacts, defines and tracks measurable readiness and adoption outcomes, and reports progress, risks and corrective actions through project governance. It coordinates audience-specific communications and role-based training, establishes local champion networks, leads site-readiness planning, and arranges go-live hypercare and transition to business-as-usual support. The Change Manager also captures user feedback and adoption barriers, partners with project and business leadership on planning and decisions, maintains quality-controlled and version-managed project deliverables, and contributes to post-implementation reviews, benefits realisation and ongoing improvement of the Digital Services change framework.

Requirements

Bachelor’s degree or equivalent professional experience in change management, business, communications, organisational development, project management, healthcare, digital transformation or a related field.
Demonstrable experience leading change-management activities within digital, technology, operational or transformation projects.
Experience coordinating communications, training, stakeholder engagement, local readiness and go-live support across multiple sites or countries.
Experience working alongside Project Managers, Business Owners, operational leaders, technology teams and external suppliers.
Fluent professional English.

Nice To Haves

Recognised change-management qualification or practical experience using a structured change methodology.
Project-management, training, facilitation or process-improvement certification.
Additional Affidea market languages.
Healthcare or another regulated, multi-site environment experience.
Experience establishing change-agent or champion networks and supporting adoption after implementation.

Responsibilities

Own and maintain the change-management strategy and integrated change plan for assigned projects, aligned with project scope, milestones, dependencies and risks.
Assess organisational, operational and site-level impacts; identify stakeholder groups, adoption risks, readiness gaps and required interventions.
Define measurable change, readiness and adoption outcomes; track progress and report status, risks and corrective actions through project governance.
Develop and manage stakeholder engagement plans across countries, sites, functions and leadership groups.
Create and deliver clear, timely, audience-specific project communications explaining what is changing, why, when and what action is required.
Ensure role-based training content, user guides, quick-reference materials and supporting documentation are developed, reviewed, approved and maintained.
Plan training delivery by country and site, coordinating audiences, trainers, environments, schedules, attendance, completion tracking and follow-up support.
Establish, equip and sustain local change-agent or champion networks to support communication, training, readiness, feedback and adoption.
Lead site-readiness planning and maintain site-specific readiness criteria, checklists, dependencies, decisions and escalation paths.
Plan and coordinate site-specific go-live hypercare, including support coverage, issue triage, feedback capture, daily reporting, escalation and transition into business-as-usual support.
Capture user feedback, resistance themes and adoption barriers, and recommend and coordinate practical mitigation actions.
Partner with the Project Manager on integrated planning, RAID management, governance, dependencies and milestone delivery.
Support the Business Owner in clarifying business outcomes, reinforcing sponsorship, making change decisions and sustaining ownership after go-live.
Ensure change-management deliverables are quality-checked, version-controlled and retained in the agreed project repository.
Contribute to post-implementation reviews, lessons learned, benefits realisation and continuous improvement of the Digital Services change framework.