Operations Change Manager

U.S. Bank National Association•Sandy Springs, GA

1d•$86,360 - $101,600•Hybrid

About The Position

The Operations Change Manager represents Operations in complex, high-visibility projects supporting Merchant Payment Services and other U.S. Bank enterprise initiatives. The role partners with project teams, product partners, developers, business leaders, frontline teams, and subject-matter experts to understand operational impacts and ensure new products, processes, and technologies are implemented successfully. It is suited to an experienced project or change-management professional who can analyze operational workflows and communicate the broader business context to senior leaders. The manager leads operational change activities from early project discussions through commercialization, implementation, and operational readiness. The role assesses impacts, documents current- and future-state processes, identifies operational gaps and risks, develops recommendations and readiness requirements, coordinates employee-facing materials, and tracks project risks and open items through resolution. The position requires working from one of the posted U.S. Bank locations at least three days per week.

Requirements

Bachelor's degree or equivalent work experience.
Four or more years of related experience.

Nice To Haves

Significant project-management, change-management, or operational transformation experience.
Experience supporting complex, large-scale implementations within an operations, banking, financial-services, or call-center environment.
Strong executive presence and ability to communicate effectively with senior leaders, frontline employees, and technical and nontechnical partners.
Strong risk and issue identification skills, including the ability to anticipate downstream operational consequences.
Excellent organization and prioritization skills, particularly when managing multiple concurrent projects and large amounts of information.

Responsibilities

Represent Operations in complex Merchant Payment Services projects and, as needed, broader U.S. Bank initiatives.
Lead operational change-management activities from early project discussions through commercialization, implementation, and operational readiness.
Partner with project teams, product leaders, developers, business leaders, and subject-matter experts to understand proposed changes and assess impacts to operational teams.
Document current- and future-state processes, create process flows, and identify gaps that could result in manual work, customer impact, operational risk, or implementation challenges.
Conduct operational impact assessments and translate findings into clear recommendations, action plans, and readiness requirements.
Coordinate training, procedures, knowledge articles, communications, and other materials needed to prepare frontline employees and leaders for change.
Track risks, issues, dependencies, decisions, and open items through resolution.
Organize and synthesize project information into a clear account of the change, its operational impact, and required actions.
Tailor communications to the audience, providing detailed guidance to frontline employees and subject-matter experts and concise executive-level updates to senior leaders.

Benefits

Healthcare coverage, including medical, dental, and vision.
Basic term and optional term life insurance.
Short-term and long-term disability coverage.
Pregnancy disability and parental leave.
401(k) and employer-funded retirement plan.
Paid vacation of two to five weeks, depending on salary grade and tenure.
Up to 11 paid holiday opportunities.
Adoption assistance.
Sick and Safe Leave accruals of one hour for every 30 hours worked, up to 80 hours per calendar year unless otherwise provided by law.
Incentive and recognition programs.
Equity stock purchase.
Pension, subject to eligibility requirements.