Food & Beverage Operations Manager- The Science Museum of Minnesota
About The Position
The Food & Beverage Operations Manager works alongside the Director of Food & Beverage to oversee the location’s Operations team, ensuring high standards of guest experience, safety, and financial performance. The role is suited to an experienced food and beverage leader who can coach employees and continually drive operational performance and execution. The manager oversees concession and food-and-beverage operations, including staffing, inventory, service quality, safety and sanitation, financial targets, reporting, equipment and POS readiness, and team development. The position also involves maintaining strong relationships with clients, guests, subcontractors, not-for-profits, and Levy team members, and responding to guest service issues.
Requirements
- At least 3 years of leadership experience in hospitality or retail.
- High level of computer literacy.
- Understanding of financial concepts.
- Passion for hospitality, food, and retail.
- Excellent interpersonal and stakeholder-management skills.
Nice To Haves
- Bachelor’s degree in Hospitality Management preferred.
Responsibilities
- Understand all menus, product offerings, packaging, and pricing.
- Ensure concession areas have proper displays and merchandise.
- Execute security, safety, and sanitation standards.
- Plan operations to ensure appropriate staffing levels and adequate product orders for concession events.
- Follow the preventative maintenance schedule established by the Director of Operations.
- Hold the team accountable to service standards and deliver excellent guest service.
- Maintain show-quality standards.
- Build and maintain strong relationships with clients, guests, subcontractors, not-for-profits, and Levy team members.
- Obtain feedback from clients and guests to improve operations.
- Respond to and assist with departmental guest service issues.
- Execute menus, promotions, and programs as directed and in accordance with Levy standards.
- Achieve daily sales, assigned cost, and budget goals.
- Follow and enforce responsible alcohol service policies.
- Verify opening and closing inventories.
- Complete required daily reporting on time and ensure department reports and month-end information are compiled.
- Ensure team members follow Levy guidelines in the training manual and employee handbook.
- Forecast and schedule team members to meet operational needs and targets.
- Ensure proper cash-handling procedures are followed.
- Ensure assigned areas are fully stocked and ready for operation.
- Maintain and provide on-site training for the current POS system and concession equipment.
- Conduct regular meetings to maintain open communication between management and team members.
- Interview, hire, train, and develop team members according to Levy guidelines.
- Perform other responsibilities as needed.
Benefits
- Medical insurance
- Dental insurance
- Vision insurance
- Life and accidental death insurance
- Disability insurance
- Retirement plan
- Flexible Time Off Plan
- Paid parental leave
- Holiday time off, varying by site and state
- Personal leave
- Associate Shopping Program
- Health and Wellness Programs
- Discount Marketplace
- Identity Theft Protection
- Pet insurance
- Commuter benefits
- Employee Assistance Program
- Flexible Spending Accounts
- Potential paid and/or unpaid time off benefits in accordance with applicable law
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
No Education Listed
