Food & Beverage Operations Manager

Compass Group • Indianapolis, IN

2d • $60,000 - $65,000

About The Position

The Food & Beverage Operations Manager works alongside the Director of Food & Beverage to oversee the location’s Operations team and ensure high standards of guest experience, safety, and financial performance. The role is suited to an experienced food and beverage leader who can coach team members and continually improve operational performance and execution.

The manager oversees concession and food-and-beverage operations, including staffing, inventory, service standards, safety, maintenance, reporting, budgeting, and guest service. They build relationships with clients, guests, subcontractors, not-for-profits, and Levy team members, and hire, train, and develop team members in accordance with Levy guidelines.

Requirements

• At least 3 years of leadership experience in hospitality or retail.
• High level of computer literacy.
• Understanding of financial concepts.
• Passion for hospitality, food, and retail.
• Excellent interpersonal and stakeholder-management skills.

Responsibilities

• Understand all menus, product offerings, packaging, and pricing.
• Ensure concession areas have proper displays and merchandise.
• Execute security, safety, and sanitation standards.
• Plan operations to ensure appropriate staffing levels and adequate product orders for concession events.
• Follow and execute the preventative maintenance schedule established by the Director of Operations.
• Hold the team accountable to service standards to deliver excellent guest service.
• Maintain show-quality standards at all times.
• Build and maintain strong relationships with clients, guests, subcontractors, not-for-profits, and Levy team members.
• Regularly obtain client and guest feedback to improve operations.
• Respond to and assist with departmental guest-service issues.
• Execute menus, promotions, and programs as directed by the Director of Operations or Department Head and in accordance with Levy standards.
• Achieve daily sales, assigned cost, and budget goals.
• Follow and enforce responsible alcohol service policies.
• Verify opening and closing inventories.
• Complete required daily reporting in a timely manner and ensure department reports and month-end information are completed and compiled.
• Ensure team members follow Levy guidelines in the training manual and employee handbook.
• Forecast and schedule team members to meet operational needs and targets.
• Ensure proper cash-handling procedures are followed.
• Ensure assigned areas are fully stocked and ready for operation.
• Ensure maintenance and on-site training for the current POS system and concession equipment.
• Conduct regular meetings to maintain open communication between management and team members.
• Interview, hire, train, and develop team members according to Levy guidelines.
• Perform other responsibilities as needed.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Life and AD&D insurance
• Disability insurance
• Retirement plan
• Flexible time off plan
• Paid parental leave
• Holiday time off, varying by site and state
• Personal leave
• Associate shopping program
• Health and wellness programs
• Discount marketplace
• Identity theft protection
• Pet insurance
• Commuter benefits
• Employee assistance program
• Flexible spending accounts (FSAs)
• Potential paid and/or unpaid time off benefits in accordance with applicable laws

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed