Food and Beverage Operations Manager

Marriott • Mclean, VA

1d • $75,000 - $92,000

About The Position

The Food and Beverage Operations Manager supervises daily food and beverage shift operations and monitors compliance with food and beverage policies, standards, and procedures. The role manages day-to-day operations, ensuring quality and standards meet customer expectations, maintaining the operating budget, and verifying that standards and legal obligations are followed. The manager develops goals and plans to prioritize, organize, and accomplish work.

The position oversees staffing, employee productivity, team development, cleaning programs, supplies, and equipment, while fostering a collaborative and service-focused workplace. It also helps deliver exceptional customer service by monitoring operational quality, responding to guest concerns and requests, and coaching team members to understand and exceed guest needs.

At The Ritz-Carlton, the manager is expected to deliver the brand’s Gold Standards and exemplify its service culture, including the Employee Promise, Credo, and Service Values.

Requirements

• High school diploma or GED and 4 years of experience in food and beverage, culinary, or a related professional area; or a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 2 years of experience in food and beverage, culinary, or a related professional area.
• Ability to understand budgets, operating statements, and payroll progress reports.

Responsibilities

• Supervise daily food and beverage shift operations and monitor compliance with food and beverage policies, standards, and procedures.
• Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
• Support and supervise an effective monthly self-inspection program.
• Operate department equipment as necessary and report malfunctions.
• Supervise staffing levels to meet guest-service, operational, and financial objectives.
• Build mutual trust, respect, and cooperation among team members and maintain open, collaborative employee relationships.
• Understand employee roles well enough to perform their duties in their absence.
• Develop goals and plans to prioritize, organize, and accomplish work.
• Monitor employee productivity and verify that team members and supervisors understand the brand-specific philosophy.
• Maintain the operating budget and verify compliance with standards and legal obligations.
• Assist supervisors in understanding team members’ changing needs and expectations and how to exceed them.
• Communicate areas needing attention to staff and follow up to verify understanding.
• Coordinate cleaning programs in food and beverage areas, identify trends, and recommend improvements.
• Foster a property environment emphasizing motivation, empowerment, teamwork, and passion for service.
• Follow the property-specific second-effort and recovery plan and remain readily available to team members.
• Demonstrate knowledge of the brand-specific service culture and model appropriate behavior.
• Provide service that exceeds customer expectations and supports satisfaction and retention.
• Improve service by communicating and assisting individuals in understanding guest needs, and providing guidance, feedback, and coaching when needed.
• Monitor day-to-day operations, quality, and standards to meet customer expectations.
• Take proactive approaches to guest concerns and set a positive example for guest relations.
• Review comment cards and guest-satisfaction results with employees and respond promptly to customer-service department requests.
• Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
• Guide and direct subordinates, set performance standards, and monitor performance.
• Analyze information and evaluate results to select solutions and solve problems.
• Perform hourly job functions if necessary and perform other duties as assigned to meet business needs.
• Extend professionalism and courtesy to team members at all times.
• Comprehend budgets, operating statements, and payroll progress reports.
• Deliver The Ritz-Carlton Gold Standards and exemplify the Employee Promise, Credo, and Service Values.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED