Food and Beverage Operations Manager

Marriott • New York, NY

1d • $75,000 - $91,000

About The Position

The Food and Beverage Operations Manager supervises daily Food and Beverage shift operations and monitors compliance with F&B policies, standards, and procedures. The role manages day-to-day operations, verifies that quality and service standards meet customer expectations, maintains the operating budget, and ensures standards and legal obligations are followed. The manager develops goals and plans to prioritize, organize, and accomplish work.

The position oversees staffing, employee productivity, equipment, supplies, inspections, and cleaning programs. It also supports team development and collaboration, maintains open relationships with employees, and fosters a motivated, empowered, service-focused property environment. The manager provides exceptional customer service, responds proactively to guest concerns, reviews guest feedback with employees, and coaches team members to improve service.

The role is with The Ritz-Carlton, part of Marriott International. The successful candidate is expected to learn and exemplify the brand’s Gold Standards, including its Employee Promise, Credo, and Service Values, and to deliver gracious, thoughtful luxury service.

Requirements

• High school diploma or GED and 4 years of experience in food and beverage, culinary, or a related professional area; alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 2 years of experience in food and beverage, culinary, or a related professional area.
• Ability to understand budgets, operating statements, and payroll progress reports.
• Ability to analyze information, evaluate results, and solve problems.
• Ability to communicate professionally with supervisors, coworkers, staff, and guests.

Responsibilities

• Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
• Supervise daily F&B shift operations and monitor compliance with policies, standards, and procedures.
• Support and supervise an effective monthly self-inspection program.
• Operate department equipment as necessary and report malfunctions.
• Supervise staffing levels to meet guest-service, operational, and financial objectives.
• Encourage trust, respect, and cooperation among team members, and maintain open, collaborative employee relationships.
• Understand employee positions well enough to perform their duties in their absence.
• Develop goals and plans to prioritize, organize, and accomplish work.
• Monitor and maintain employee productivity.
• Verify that team members and supervisors understand the brand-specific philosophy and service culture.
• Maintain the operating budget and verify compliance with standards and legal obligations.
• Assist supervisors in understanding team members’ changing needs and expectations and how to exceed them.
• Recognize and foster decisions that result in successes as well as failures.
• Communicate areas requiring attention to staff and follow up to confirm understanding.
• Coordinate cleaning programs in F&B areas, identify trends, and recommend improvements.
• Foster a property environment emphasizing motivation, empowerment, teamwork, and passion for service.
• Follow the property-specific second-effort and recovery plan.
• Remain readily available and approachable to team members and guests.
• Provide service that exceeds expectations to support customer satisfaction and retention.
• Improve service by communicating guest needs and providing guidance, feedback, and individual coaching as needed.
• Model appropriate behavior and set a positive example for guest relations.
• Manage daily operations and monitor quality and standards to meet customer expectations.
• Take proactive approaches to guest concerns.
• Review comment cards and guest satisfaction results with employees.
• Respond promptly to customer service department requests.
• Communicate information to supervisors and coworkers by telephone, in writing, email, or in person.
• Guide and direct subordinates, set performance standards, and monitor performance.
• Analyze information and evaluate results to select solutions and solve problems.
• Perform hourly job functions if necessary.
• Show professionalism and courtesy to team members at all times.
• Understand budgets, operating statements, and payroll progress reports.
• Perform other duties as assigned to meet business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED