Senior Food and Beverage Operations Manager

Marriott • Denver, CO

2h • $76,000 - $97,000

About The Position

The Senior Food and Beverage Operations Manager supervises daily Food and Beverage (F&B) shift operations and ensures compliance with F&B policies, standards, and procedures. The role manages day-to-day operations, monitors quality and standards, and meets customer expectations. It also maintains the operating budget and verifies that standards and legal obligations are followed.

Candidates must have either a high school diploma or GED and five years of experience in food and beverage, culinary, or a related professional area; or a two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major, plus three years of relevant experience.

The manager oversees operational readiness, staffing, supplies, inspections, equipment, cleaning programs, budgets, and beverage purchasing and controls. The role also leads and develops employees, manages performance and hiring processes, and promotes strong guest service, teamwork, and the Westin service culture. Other duties may be assigned to meet business needs.

Marriott International states that it is an equal opportunity employer and is committed to non-discrimination on protected bases. Benefits are offered to support employees and their families, well-being, career development, and new experiences; eligibility and options may vary by employment status, position, and location.

Requirements

• High school diploma or GED and five years of experience in food and beverage, culinary, or a related professional area; alternatively, a two-year degree from an accredited university in a related field and three years of relevant experience.
• Relevant degree fields include Food Service Management, Hotel and Restaurant Management, Hospitality, and Business Administration.
• Ability to understand budgets, operating statements, and payroll progress reports.
• Ability to perform hourly job functions if necessary.

Responsibilities

• Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
• Supervise daily F&B shift operations and ensure compliance with policies, standards, and procedures.
• Support and supervise an effective monthly self-inspection program.
• Operate department equipment as necessary and report malfunctions.
• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Build mutual trust, respect, and cooperation among team members; maintain open, collaborative employee relationships.
• Understand employee roles well enough to perform duties in their absence.
• Develop goals and plans to prioritize, organize, and complete work; monitor employee productivity.
• Ensure team members and supervisors understand the brand-specific philosophy and service culture.
• Maintain the operating budget and ensure standards and legal obligations are followed.
• Help supervisors understand team members' changing needs and expectations and how to exceed them.
• Communicate areas needing attention and follow up to ensure understanding.
• Coordinate cleaning programs in F&B areas, identify trends, and recommend improvements.
• Foster motivation, empowerment, teamwork, and service passion; follow the property-specific recovery plan and remain approachable to team members.
• Provide service that exceeds customer expectations and supports satisfaction and retention.
• Improve service by communicating guest needs and providing guidance, feedback, and coaching.
• Model appropriate service behaviors, take proactive approaches to guest concerns, and set a positive example for guest relations.
• Verify daily service quality and standards meet customer expectations; remain approachable to guests.
• Review comment cards and guest satisfaction results with employees and respond promptly to customer service department requests.
• Guide subordinates, set performance standards, and monitor performance.
• Administer performance appraisals for direct-report managers and conduct hourly employee appraisals according to standard procedures.
• Communicate performance expectations in accordance with job descriptions.
• Promote fair and equitable treatment and improve employee retention.
• Identify development needs and coach, mentor, or otherwise help employees improve their knowledge and skills.
• Ensure disciplinary procedures and documentation comply with standard and local operating procedures and support the Peer Review Process.
• Interview and hire management and hourly employees with skills appropriate to operational needs.
• Manage beverage purchasing and control procedures and ensure staff are trained accordingly.
• Observe employee service behaviors and provide feedback to individuals or managers.
• Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
• Analyze information and evaluate results to select solutions and solve problems.
• Perform hourly job functions if necessary; act professionally and courteously toward team members.
• Understand budgets, operating statements, and payroll progress reports.
• Perform other duties as assigned to meet business needs.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED