Senior Food and Beverage Operations Manager

Marriott • San Antonio, TX

1d • $91,000 - $117,000

About The Position

The Senior Food and Beverage Operations Manager supervises daily Food and Beverage (F&B) shift operations, ensuring compliance with F&B policies, standards, and procedures. The role manages day-to-day operations, monitors quality and standards, and works to meet customer expectations. It maintains the operating budget and verifies that standards and legal obligations are followed.

The position also oversees staffing, employee performance and development, beverage purchasing and control, and guest service. It supports a collaborative and service-focused workplace, responds to guest concerns, and helps ensure the operation meets business needs.

The role requires either a high school diploma or GED and five years of experience in food and beverage, culinary, or a related professional area; or a two-year degree in a related field and three years of relevant experience.

Requirements

• High school diploma or GED and five years of experience in food and beverage, culinary, or a related professional area; alternatively, a two-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and three years of relevant experience.
• Ability to understand budgets, operating statements, and payroll progress reports.

Responsibilities

• Assist with ordering F&B supplies, cleaning supplies, and uniforms.
• Supervise daily F&B shift operations and ensure compliance with policies, standards, and procedures.
• Support and supervise a monthly self-inspection program.
• Operate department equipment as necessary and report malfunctions.
• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Build trust, respect, and cooperation among team members and maintain open, collaborative relationships.
• Develop goals and plans to prioritize, organize, and complete work; monitor employee productivity.
• Ensure team members and supervisors understand the brand-specific philosophy and service culture.
• Maintain the operating budget and verify compliance with standards and legal obligations.
• Help supervisors understand team members’ changing needs and expectations.
• Communicate areas needing attention to staff and follow up to ensure understanding.
• Coordinate cleaning programs in F&B areas, identify trends, and recommend improvements.
• Foster a workplace emphasizing motivation, empowerment, teamwork, and service.
• Follow the property-specific second-effort and recovery plan and remain approachable to team members and guests.
• Provide service intended to exceed customer satisfaction and retention expectations.
• Improve service by communicating guest needs and providing guidance, feedback, and coaching.
• Model appropriate behaviors and positive guest relations; proactively address guest concerns.
• Monitor day-to-day operations and ensure quality and standards meet customer expectations.
• Review guest comment cards and satisfaction results with employees and respond promptly to customer service department requests.
• Direct subordinates, set performance standards, and monitor performance.
• Administer performance appraisals for direct-report managers and conduct hourly employee appraisals according to standard operating procedures.
• Communicate performance expectations based on position descriptions and strive for fair treatment and employee retention.
• Identify development needs and coach, mentor, or otherwise help employees improve their knowledge and skills.
• Ensure disciplinary procedures and documentation follow standard and local operating procedures and support the Peer Review Process.
• Interview and hire management and hourly employees with skills suited to business needs.
• Manage beverage purchasing and control procedures and ensure staff are trained accordingly.
• Observe employee service behaviors and provide feedback to individuals or managers.
• Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
• Analyze information, evaluate results, and select solutions to resolve problems.
• Perform hourly job functions when necessary and other duties as assigned to meet business needs.
• Demonstrate professionalism and courtesy and understand budgets, operating statements, and payroll progress reports.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: High school or GED