Senior Food and Beverage Operations Manager
About The Position
Supervises daily Food and Beverage (F&B) shift operations, ensuring compliance with F&B policies, standards, and procedures. Manages day-to-day operations, monitors quality and standards, and meets customer expectations. Maintains the operating budget and verifies that standards and legal obligations are followed. The role also oversees staffing, team performance and development, guest service, beverage purchasing and control, and the cleanliness of F&B areas. Candidates should have either a high school diploma or GED and five years of experience in food and beverage, culinary, or a related professional area, or a two-year degree in a relevant field and three years of related experience. The position includes guidance of subordinate staff and managers, customer-service recovery, performance appraisals, hiring, and other duties as needed to meet business needs.
Requirements
- High school diploma or GED and five years of experience in food and beverage, culinary, or a related professional area; alternatively, a two-year degree in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and three years of related experience.
- Ability to supervise daily F&B operations and ensure compliance with standards, policies, procedures, and legal obligations.
- Ability to maintain and understand operating budgets, operating statements, and payroll progress reports.
- Ability to guide, coach, monitor, and evaluate employees and managers.
- Ability to manage beverage purchasing and control procedures.
- Ability to address guest needs and concerns and support customer satisfaction and retention.
- Knowledge of brand-specific service culture and philosophy.
Responsibilities
- Supervise daily Food and Beverage shift operations and ensure compliance with policies, standards, and procedures.
- Assist with ordering F&B supplies, cleaning supplies, and uniforms.
- Support and supervise an effective monthly self-inspection program.
- Operate department equipment as necessary and report malfunctions.
- Supervise staffing levels to meet guest-service, operational, and financial objectives.
- Monitor employee productivity and ensure team members and supervisors understand the brand-specific philosophy.
- Develop goals and plans to prioritize, organize, and accomplish work.
- Maintain the operating budget and verify that standards and legal obligations are followed.
- Communicate areas needing attention to staff and follow up to ensure understanding.
- Coordinate cleaning programs in F&B areas, identify trends, and recommend improvements.
- Build collaborative relationships and foster motivation, empowerment, teamwork, and service-oriented workplace practices.
- Follow the property-specific second-effort and recovery plan and remain available to team members.
- Provide service that supports customer satisfaction and retention; help employees understand guest needs through guidance, feedback, and coaching.
- Model appropriate service behaviors, take proactive steps to address guest concerns, and set a positive example for guest relations.
- Review guest comment cards and satisfaction results with employees and respond promptly to customer-service department requests.
- Guide subordinates, set performance standards, and monitor performance.
- Administer performance appraisals for direct-report managers and conduct hourly employee appraisals according to procedures.
- Communicate performance expectations in line with job descriptions and promote fair treatment and employee retention.
- Identify development needs and coach, mentor, or otherwise help others improve their knowledge and skills.
- Ensure disciplinary procedures and documentation follow standard and local operating procedures and support the Peer Review Process.
- Interview and hire management and hourly employees with skills suited to business needs.
- Manage beverage purchasing and control procedures and ensure staff are trained accordingly.
- Observe employee service behaviors and provide feedback to individuals or managers.
- Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
- Analyze information and evaluate results to select solutions and solve problems.
- Perform hourly job functions if necessary and other duties as assigned to meet business needs.
- Comprehend budgets, operating statements, and payroll progress reports.
- Extend professionalism and courtesy to team members.
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What This Job Offers
Job Type
Full-time
Career Level
Senior
Education Level
High school or GED
