Senior Food and Beverage Operations Manager

Marriott•Detroit, MI

15h•$79,000 - $102,000

About The Position

Supervises daily Food and Beverage (F&B) shift operations and ensures compliance with F&B policies, standards, and procedures. Manages day-to-day operations, monitors quality and standards, and meets customer expectations. Maintains the operating budget and verifies that standards and legal obligations are followed. The role oversees staffing, productivity, supplies, equipment, inspections, and cleaning programs. It fosters effective, collaborative teams and supports team members through guidance, coaching, and performance management. It also delivers exceptional guest service, responds to guest concerns, reviews satisfaction feedback, and manages beverage purchasing and control procedures. The position requires either a high school diploma or GED and five years of relevant experience, or a two-year degree in a related field and three years of relevant experience. Marriott describes its workplace as an environment that values associates’ backgrounds and offers training, development, recognition, camaraderie, and a focus on holistic well-being.

Requirements

High school diploma or GED and five years of experience in food and beverage, culinary, or a related professional area; alternatively, a two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and three years of relevant experience.
Ability to supervise F&B operations, staffing, and employee productivity.
Ability to maintain operating budgets and understand budgets, operating statements, and payroll progress reports.
Ability to manage beverage purchasing and control procedures.
Ability to provide employee guidance, performance management, coaching, and feedback.
Ability to address customer concerns and support guest satisfaction.
Ability to analyze information, evaluate results, and solve problems.

Responsibilities

Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
Supervise daily F&B shift operations and ensure compliance with policies, standards, and procedures.
Support and supervise an effective monthly self-inspection program.
Operate department equipment as necessary and report malfunctions.
Supervise staffing levels to meet guest-service, operational, and financial objectives.
Build mutual trust, respect, and cooperation among team members.
Understand employee roles sufficiently to perform duties in their absence.
Develop goals and plans to prioritize, organize, and accomplish work.
Monitor employee productivity.
Ensure team members and supervisors understand the brand-specific philosophy and service culture.
Maintain the operating budget and verify compliance with standards and legal obligations.
Help supervisors understand team members’ changing needs and expectations and how to exceed them.
Recognize decisions and outcomes, including successes and failures.
Communicate areas needing attention to staff and follow up to ensure understanding.
Coordinate cleaning programs in F&B areas, identify trends, and recommend improvements.
Establish and maintain open, collaborative relationships with employees and foster motivation, empowerment, teamwork, and service.
Follow the property-specific second-effort and recovery plan and remain available to team members.
Provide service intended to exceed customer expectations and support satisfaction and retention.
Improve service by communicating guest needs and providing guidance, feedback, and coaching.
Model appropriate behavior and set a positive example in guest relations.
Manage daily operations and verify quality, standards, and customer expectations.
Address guest concerns proactively and remain available to guests.
Review comment cards and guest-satisfaction results with employees.
Respond promptly to customer-service department requests.
Guide subordinates, set performance standards, and monitor performance.
Administer performance appraisals for direct-report managers and conduct hourly employee appraisals according to procedures.
Communicate position-specific performance expectations.
Ensure fair and equitable treatment of employees and work to improve retention.
Identify development needs and coach, mentor, or otherwise help others improve their knowledge and skills.
Ensure disciplinary procedures and documentation follow standard and local operating procedures and support the Peer Review Process.
Interview and hire management and hourly employees with the skills needed for the operation.
Manage beverage purchasing and control procedures and ensure staff are trained accordingly.
Observe employee service behaviors and provide feedback to individuals or managers.
Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
Analyze information and evaluate results to select solutions and solve problems.
Perform hourly job functions if necessary.
Extend professionalism and courtesy to team members.
Understand budgets, operating statements, and payroll progress reports.
Perform other duties as assigned to meet business needs.