Assistant Food and Beverage Operations Manager

Marriott•New Orleans, LA

2h•$26 - $28

About The Position

The Assistant Food and Beverage Operations Manager assists with supervising daily food and beverage and culinary operations. The role supports guest and employee satisfaction while maintaining the operating budget and ensuring that standards and legal obligations are followed. This position assists with ordering supplies and uniforms, supervising shift operations and staffing, supporting inspections and cleaning programs, and providing exceptional guest service. The role also communicates with team members and supervisors, analyzes information to solve problems, performs hourly job functions when necessary, and reviews budgets, operating statements, and payroll progress reports.

Requirements

High school diploma or GED and 3 years of experience in food and beverage, culinary, or a related professional area; alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 1 year of experience in a related professional area.

Responsibilities

Assist in ordering food and beverage supplies, cleaning supplies, and uniforms.
Supervise daily food and beverage shift operations and ensure compliance with policies, standards, and procedures.
Support and supervise an effective monthly self-inspection program.
Operate department equipment as necessary and report malfunctions.
Supervise staffing levels to meet guest service, operational, and financial objectives.
Encourage mutual trust, respect, and cooperation among team members.
Develop goals and plans to prioritize, organize, and accomplish work.
Communicate areas needing attention to staff and follow up to ensure understanding.
Coordinate cleaning programs in all food and beverage areas, identify trends, and recommend improvements.
Follow the property-specific second effort and recovery plan.
Remain available and approachable to team members and guests.
Demonstrate knowledge of the brand-specific service culture.
Provide service that exceeds expectations for customer satisfaction and retention.
Model appropriate behaviors and positive guest relations.
Manage daily operations to ensure quality, standards, and customer expectations are met.
Take proactive approaches to guest concerns.
Review guest comment cards and satisfaction results with employees.
Respond promptly to customer service department requests.
Provide information to supervisors and co-workers by telephone, in writing, by email, or in person.
Analyze information and evaluate results to select solutions and solve problems.
Perform hourly job functions when necessary.
Extend professionalism and courtesy to team members.
Comprehend budgets, operating statements, and payroll progress reports.