Assistant Food and Beverage Operations Manager

Marriott • Greensboro, GA

4d • $26 - $32

About The Position

Assists with supervising daily food and beverage and culinary operations. The role supports guest and employee satisfaction while maintaining the operating budget and ensuring that standards and legal obligations are followed.

The position assists with ordering supplies and uniforms, supervises daily food and beverage shifts and staffing, supports monthly self-inspections, and coordinates cleaning programs. It helps ensure consistent service quality, compliance with policies and procedures, effective team communication, and resolution of guest concerns. The role also provides operational information, analyzes information to solve problems, performs hourly job functions when necessary, and understands budgets, operating statements, and payroll progress reports.

At The Ritz-Carlton, the role is expected to exemplify the brand’s Gold Standards, Employee Promise, Credo, and Service Values while delivering gracious, thoughtful luxury service. Marriott International describes itself as an equal opportunity employer committed to welcoming people and valuing associates’ diverse backgrounds and experiences.

Requirements

• High school diploma or GED and 3 years of experience in food and beverage, culinary, or a related professional area; alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 1 year of relevant experience.

Responsibilities

• Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
• Supervise daily food and beverage shift operations and ensure compliance with food and beverage policies, standards, and procedures.
• Support and supervise an effective monthly self-inspection program.
• Operate department equipment as necessary and report malfunctions.
• Supervise staffing levels to meet guest-service, operational, and financial objectives.
• Encourage mutual trust, respect, and cooperation among team members.
• Develop goals and plans to prioritize, organize, and accomplish work.
• Foster decisions that may result in successes as well as failures.
• Communicate areas needing attention to staff and follow up to ensure understanding.
• Coordinate cleaning programs in all food and beverage areas, identify trends, and recommend improvements.
• Follow the property-specific second effort and recovery plan.
• Remain available and approachable to team members and guests.
• Demonstrate knowledge of the brand-specific service culture.
• Provide service above and beyond expectations to promote customer satisfaction and retention.
• Model appropriate behaviors and set a positive example for guest relations.
• Manage daily operations to meet quality and customer expectations.
• Take proactive approaches to guest concerns.
• Review comment cards and guest satisfaction results with employees.
• Respond promptly to customer service department requests.
• Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
• Analyze information and evaluate results to select solutions and solve problems.
• Perform hourly job functions when necessary.
• Extend professionalism and courtesy to team members.
• Understand budgets, operating statements, and payroll progress reports.
• Learn and exemplify The Ritz-Carlton Gold Standards, including the Employee Promise, Credo, and Service Values.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: High school or GED