Assistant Food and Beverage Operations Manager

Marriott • Seattle, WA

1d • $28 - $31

About The Position

Assists with supervising daily food and beverage and culinary operations. The role supports guest and employee satisfaction while maintaining the operating budget and ensuring that standards and legal obligations are followed. It supervises daily shift operations, staffing, service quality, supply ordering, inspections, and cleaning programs, and helps address guest concerns and operational problems.

Requirements

• High school diploma or GED and 3 years of experience in food and beverage, culinary, or a related professional area; or a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 1 year of relevant experience.

Responsibilities

• Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
• Supervise daily food and beverage shift operations and ensure compliance with policies, standards, and procedures.
• Support and supervise an effective monthly self-inspection program.
• Operate department equipment as necessary and report malfunctions.
• Supervise staffing levels to meet guest service, operational, and financial objectives.
• Build mutual trust, respect, and cooperation among team members.
• Develop goals and plans to prioritize, organize, and complete work.
• Communicate areas needing attention to staff and follow up to ensure understanding.
• Coordinate cleaning programs in food and beverage areas, identify trends, and recommend improvements.
• Follow the property-specific second-effort and recovery plan.
• Remain available and approachable to team members and guests.
• Demonstrate knowledge of the brand-specific service culture.
• Provide service that exceeds expectations for customer satisfaction and retention.
• Model appropriate behaviors and set a positive example for guest relations.
• Manage daily operations to meet quality standards and customer expectations.
• Take proactive approaches to guest concerns.
• Review comment cards and guest satisfaction results with employees.
• Respond promptly to customer service department requests.
• Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
• Analyze information and evaluate results to select solutions and solve problems.
• Perform hourly job functions when necessary.
• Extend professionalism and courtesy to team members.
• Comprehend budgets, operating statements, and payroll progress reports.

Benefits

• 401(k) plan
• Stock purchase plan
• Discounts at Marriott properties
• Commuter benefits
• Employee assistance plan
• Childcare discounts
• For full-time positions: medical, dental, and vision coverage; health care and dependent care flexible spending accounts; life insurance; disability insurance; accident insurance; adoption expense reimbursements; paid parental leave; and educational assistance.
• For Washington full-time applicants: paid sick leave, PTO accrual, and eligibility for a minimum of 7 holidays annually.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED