Assistant Food and Beverage Operations Manager
About The Position
Assists with supervising daily food and beverage and culinary operations. The role helps ensure guest and employee satisfaction while maintaining the operating budget and ensuring standards and legal obligations are followed. The position supports day-to-day food and beverage operations, including ordering supplies, supervising shifts and staffing, monitoring compliance and inspections, coordinating cleaning, and operating department equipment as needed. It also promotes team cooperation, organizes work toward specific goals, communicates matters requiring attention, and follows property-specific recovery plans. The role is responsible for delivering exceptional customer service, maintaining quality and service standards, addressing guest concerns proactively, and reviewing guest satisfaction feedback with employees. Additional duties include communicating with supervisors and coworkers, analyzing information to solve problems, performing hourly job functions when necessary, extending professionalism and courtesy, and understanding budgets, operating statements, and payroll progress reports.
Requirements
- High school diploma or GED and 3 years of experience in food and beverage, culinary, or a related professional area; alternatively, a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 1 year of experience in food and beverage, culinary, or a related professional area.
Responsibilities
- Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
- Supervise daily food and beverage shift operations and ensure compliance with policies, standards, and procedures.
- Support and supervise an effective monthly self-inspection program.
- Operate department equipment as necessary and report malfunctions.
- Supervise staffing levels to meet guest service, operational, and financial objectives.
- Encourage mutual trust, respect, and cooperation among team members.
- Develop goals and plans to prioritize, organize, and complete work.
- Foster decisions that lead to successes as well as learning from failures.
- Communicate areas needing attention to staff and follow up to ensure understanding.
- Coordinate cleaning programs in food and beverage areas, identify trends, and recommend improvements.
- Follow the property-specific second effort and recovery plan.
- Remain available and approachable to team members and guests.
- Demonstrate knowledge of the brand-specific service culture.
- Provide service that exceeds expectations for customer satisfaction and retention.
- Model appropriate behavior and set a positive example for guest relations.
- Manage daily operations to meet customer expectations and quality and service standards.
- Take proactive approaches to guest concerns.
- Review comment cards and guest satisfaction results with employees.
- Respond promptly to customer service department requests.
- Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
- Analyze information and evaluate results to select solutions and solve problems.
- Perform hourly job functions when necessary.
- Extend professionalism and courtesy to team members.
- Understand budgets, operating statements, and payroll progress reports.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
