Food and Beverage Operations Manager

Marriott•Waikoloa Village, HI

23h•$72,000 - $91,000

About The Position

The Food and Beverage Operations Manager supervises daily food and beverage shift operations and monitors compliance with policies, standards, and procedures. The role manages day-to-day operations to ensure quality and service meet customer expectations, maintains the operating budget, and verifies that standards and legal obligations are followed. The manager develops goals and plans to organize and prioritize work. The position also supports a collaborative, service-focused environment by guiding and developing team members, monitoring staffing and productivity, responding to guest concerns, and ensuring consistent standards across food and beverage areas.

Requirements

High school diploma or GED and 4 years of experience in food and beverage, culinary, or a related professional area; or a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 2 years of experience in food and beverage, culinary, or a related professional area.

Responsibilities

Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
Supervise daily food and beverage shift operations and monitor compliance with policies, standards, and procedures.
Support and supervise an effective monthly self-inspection program.
Operate department equipment as necessary and report malfunctions.
Supervise staffing levels to meet guest-service, operational, and financial objectives.
Build mutual trust, respect, and cooperation among team members.
Understand employee roles well enough to perform duties in their absence.
Develop goals and plans to prioritize, organize, and accomplish work.
Monitor and maintain employee productivity.
Ensure team members and supervisors understand the brand-specific philosophy.
Maintain the operating budget and verify compliance with standards and legal obligations.
Help supervisors understand team members' changing needs and expectations and how to exceed them.
Recognize and foster decisions that result in successes as well as failures.
Communicate areas needing attention to staff and follow up to verify understanding.
Coordinate cleaning programs in food and beverage areas, identify trends, and recommend improvements.
Establish and maintain open, collaborative relationships with employees.
Create a property environment that emphasizes motivation, empowerment, teamwork, and passion for service.
Follow the property-specific second effort and recovery plan.
Remain available and approachable to team members and guests.
Demonstrate knowledge of the brand-specific service culture.
Provide service that exceeds expectations to support customer satisfaction and retention.
Improve service by communicating and helping individuals understand guest needs, providing guidance and feedback, and coaching when needed.
Serve as a role model and set a positive example for guest relations.
Manage daily operations and monitor quality and standards to meet customer expectations.
Take proactive approaches to guest concerns.
Review comment cards and guest satisfaction results with employees.
Respond promptly to customer service department requests.
Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
Guide and direct subordinates, set performance standards, and monitor performance.
Analyze information and evaluate results to select solutions and solve problems.
Perform hourly job functions when necessary.
Extend professionalism and courtesy to team members.
Comprehend budgets, operating statements, and payroll progress reports.
Perform other duties as assigned to meet business needs.