Food and Beverage Operations Manager
About The Position
The Food and Beverage Operations Manager supervises daily food and beverage shift operations and monitors compliance with policies, standards, and procedures. The role manages day-to-day operations, ensuring quality and standards meet customer expectations, maintaining the operating budget, and verifying that standards and legal obligations are followed. The manager develops goals and plans to prioritize, organize, and accomplish work. The position supports an environment focused on teamwork, employee development, guest satisfaction, and service quality. It includes coordinating supply ordering and cleaning programs, monitoring staffing and productivity, responding to guest concerns, and providing guidance to supervisors and team members.
Requirements
- High school diploma or GED and 4 years of experience in food and beverage, culinary, or a related professional area; alternatively, a 2-year degree in a related field and 2 years of relevant experience.
- Ability to understand budgets, operating statements, and payroll progress reports.
- Ability to analyze information and evaluate results to solve problems.
Responsibilities
- Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
- Supervise daily food and beverage shift operations and monitor compliance with policies, standards, and procedures.
- Support and supervise an effective monthly self-inspection program.
- Operate department equipment as necessary and report malfunctions.
- Supervise staffing levels to meet guest service, operational, and financial objectives.
- Develop specific goals and plans to prioritize, organize, and accomplish work.
- Monitor and maintain employee productivity.
- Verify that team members and supervisors understand the brand-specific philosophy and service culture.
- Maintain the operating budget and verify that standards and legal obligations are followed.
- Communicate areas needing attention to staff and follow up to confirm understanding.
- Coordinate cleaning programs in food and beverage areas, identify trends, and recommend improvements.
- Establish collaborative relationships with employees and foster motivation, empowerment, teamwork, and service.
- Follow the property-specific second-effort and recovery plan.
- Provide exceptional customer service and take proactive approaches to guest concerns.
- Improve service by helping employees understand guest needs and providing guidance, feedback, and coaching.
- Review comment cards and guest satisfaction results with employees.
- Respond promptly to customer service department requests.
- Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
- Guide subordinates, set performance standards, and monitor performance.
- Analyze information and evaluate results to select solutions and solve problems.
- Perform hourly job functions if necessary and other duties as assigned to meet business needs.
- Demonstrate professionalism and courtesy to team members and serve as a role model for appropriate behavior.
- Understand budgets, operating statements, and payroll progress reports.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
