Food and Beverage Operations Manager

Marriott•Monterey, CA

2d•$33 - $40

About The Position

The Food and Beverage Operations Manager supervises daily food and beverage shift operations, monitors compliance with policies, standards, and procedures, and ensures that service quality meets customer expectations. The role maintains the operating budget, verifies that standards and legal obligations are followed, and develops goals and plans to organize and accomplish work. The manager oversees staffing, employee productivity, supply ordering, equipment use, inspections, and cleaning programs. They build collaborative relationships with team members, provide guidance and coaching, and help create a motivated, empowered, service-oriented work environment. The role also addresses guest concerns, monitors service quality, reviews guest feedback with employees, and responds to customer-service requests. Additional duties include communicating information to colleagues, setting and monitoring performance standards, analyzing information to solve problems, understanding budgets and operating reports, performing hourly job functions when needed, and completing other duties to meet business needs.

Requirements

High school diploma or GED and four years of experience in food and beverage, culinary, or a related professional area; alternatively, a two-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and two years of relevant experience.

Responsibilities

Assist with ordering food and beverage supplies, cleaning supplies, and uniforms.
Supervise daily food and beverage shift operations and monitor compliance with policies, standards, and procedures.
Support and supervise an effective monthly self-inspection program.
Operate department equipment as necessary and report malfunctions.
Supervise staffing levels to meet guest-service, operational, and financial objectives.
Build mutual trust, respect, and cooperation among team members.
Understand employee positions well enough to perform their duties when they are absent.
Develop goals and plans to prioritize, organize, and accomplish work.
Monitor and maintain employee productivity.
Verify that team members and supervisors understand the brand-specific philosophy.
Maintain the operating budget and verify that standards and legal obligations are followed.
Assist supervisors in understanding team members’ changing needs and expectations and how to exceed them.
Communicate areas needing attention to staff and follow up to verify understanding.
Coordinate cleaning programs in food and beverage areas, identify trends, and recommend improvements.
Establish and maintain open, collaborative relationships with employees and foster a motivated, empowered, team-oriented service environment.
Follow the property-specific second-effort and recovery plan.
Remain available and approachable to team members and guests.
Demonstrate knowledge of the brand-specific service culture.
Provide service intended to exceed customer expectations and support retention.
Improve service by communicating and helping individuals understand guest needs, and by providing guidance, feedback, and coaching.
Serve as a role model for appropriate behaviors and positive guest relations.
Manage daily operations, monitor quality and standards, and meet customer expectations.
Take proactive approaches to guest concerns.
Review comment cards and guest-satisfaction results with employees.
Respond promptly to customer-service department requests.
Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
Provide guidance and direction to subordinates, set performance standards, and monitor performance.
Analyze information and evaluate results to select solutions and solve problems.
Perform hourly job functions when necessary.
Maintain professionalism and courtesy toward team members.
Comprehend budgets, operating statements, and payroll progress reports.
Perform other duties as assigned to meet business needs.