Food and Beverage Operations Manager
About The Position
The Food and Beverage Operations Manager supervises daily Food and Beverage shift operations and monitors compliance with F&B policies, standards, and procedures. The role manages day-to-day operations, ensuring quality and service meet customer expectations, maintaining the operating budget, and verifying that standards and legal obligations are followed. The manager develops goals and plans to organize and prioritize work. The position supports ordering supplies, staffing, inspections, equipment operation, cleaning programs, employee performance, and team development. It also focuses on exceptional customer service, responding to guest concerns and feedback, and guiding employees to meet service expectations. The manager provides direction to subordinates, analyzes information to solve problems, understands budgets and operating reports, and may perform hourly job functions as needed. At The Ritz-Carlton, the role is expected to deliver the brand’s Gold Standards and exemplify its service culture, including the Employee Promise, Credo, and Service Values.
Requirements
- High school diploma or GED and 4 years of experience in food and beverage, culinary, or a related professional area; or a 2-year degree from an accredited university in Food Service Management, Hotel and Restaurant Management, Hospitality, Business Administration, or a related major and 2 years of experience in food and beverage, culinary, or a related professional area.
- Ability to understand budgets, operating statements, and payroll progress reports.
- Knowledge of the brand-specific service culture.
Responsibilities
- Supervise daily Food and Beverage shift operations and monitor compliance with F&B policies, standards, and procedures.
- Assist with ordering F&B supplies, cleaning supplies, and uniforms.
- Support and supervise an effective monthly self-inspection program.
- Operate department equipment as necessary and report malfunctions.
- Supervise staffing levels to meet guest-service, operational, and financial objectives.
- Develop goals and plans to prioritize, organize, and accomplish work.
- Monitor employee productivity and ensure team members and supervisors understand the brand-specific philosophy.
- Maintain the operating budget and verify that standards and legal obligations are followed.
- Support supervisors in understanding team members’ changing needs and expectations.
- Communicate areas needing attention to staff and follow up to verify understanding.
- Coordinate cleaning programs in F&B areas, identify trends, and recommend improvements.
- Establish collaborative relationships with employees and foster motivation, empowerment, teamwork, and passion for service.
- Follow the property-specific second-effort and recovery plan and remain approachable to team members and guests.
- Provide exceptional customer service, take proactive approaches to guest concerns, and support guest satisfaction and retention.
- Improve service by communicating guest needs and providing guidance, feedback, and coaching to employees.
- Review guest comment cards and satisfaction results with employees and respond promptly to customer service department requests.
- Provide information to supervisors and coworkers by telephone, in writing, by email, or in person.
- Provide direction to subordinates, set performance standards, and monitor performance.
- Analyze information and evaluate results to select solutions and solve problems.
- Perform hourly job functions when necessary and perform other duties as assigned to meet business needs.
- Demonstrate professionalism and courtesy and comprehend budgets, operating statements, and payroll progress reports.
- Deliver The Ritz-Carlton Gold Standards and exemplify the brand’s service culture.
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
Education Level
High school or GED
