Food & Beverage Operations Manager- The Science Museum of Minnesota

Compass Group • Saint Paul, MN

2d • $60,000 - $62,000

About The Position

The Food & Beverage Operations Manager works alongside the Director of Food & Beverage to oversee the location’s Operations team and ensure high standards of guest experience, safety, and financial performance. The role is suited to an experienced food and beverage leader who can coach team members and continually improve operational performance and execution.

The manager oversees concession operations, staffing, inventory, guest service, safety, maintenance, reporting, and financial goals. They build relationships with clients, guests, subcontractors, nonprofit organizations, and Levy team members, and hire, train, and develop staff in accordance with Levy guidelines.

Requirements

• At least 3 years of leadership experience in hospitality or retail.
• High level of computer literacy.
• Understanding of financial concepts.
• Passion for hospitality, food, and retail.
• Excellent interpersonal and stakeholder management skills.

Nice To Haves

• Bachelor’s degree in Hospitality Management preferred.

Responsibilities

• Understand menus, product offerings, packaging, and pricing.
• Ensure concession areas have appropriate displays and merchandise.
• Execute security, safety, and sanitation standards.
• Plan operations to ensure appropriate staffing levels and adequate product orders for concession events.
• Follow the preventative maintenance schedule established by the Director of Operations.
• Hold the team accountable for service standards and guest experience.
• Maintain show quality standards.
• Build and maintain relationships with clients, guests, subcontractors, nonprofit organizations, and Levy team members.
• Obtain client and guest feedback to improve operations.
• Respond to and assist with departmental guest service issues.
• Execute menus, promotions, and programs as directed by the Director of Operations or Department Head and in accordance with Levy standards.
• Meet daily sales, cost, and assigned budget goals.
• Follow and enforce responsible alcohol service policies.
• Verify opening and closing inventories.
• Complete daily reporting promptly and ensure department reports and month-end information are completed.
• Ensure team members follow Levy guidelines in the training manual and employee handbook.
• Forecast and schedule team members to meet operational needs and targets.
• Ensure proper cash-handling procedures.
• Keep assigned areas fully stocked and ready for operation.
• Maintain and provide on-site training for the current POS system and concession equipment.
• Hold regular meetings to maintain open communication between management and team members.
• Interview, hire, train, and develop team members according to Levy guidelines.
• Perform other responsibilities as needed.

Benefits

• Medical, dental, and vision insurance.
• Life and accidental death insurance.
• Disability insurance.
• Retirement plan.
• Flexible time off plan.
• Paid parental leave.
• Holiday time off, varying by site and state.
• Personal leave.
• Associate shopping program.
• Health and wellness programs.
• Discount marketplace.
• Identity theft protection.
• Pet insurance.
• Commuter benefits.
• Employee assistance program.
• Flexible spending accounts.
• Eligible associates may receive paid and/or unpaid time off in accordance with applicable federal, state, and local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed