Manager, Inbound Operations Manager

Five Below•Pedricktown, NJ

About The Position

The Inbound Operations Manager is responsible for budgetary, people development, safety, quality, performance, and customer experience for the ShipCenter's outbound shipping area. The role leads supervisors and team leads, develops crew members and future leaders, and ensures department performance meets business objectives. It also drives improvement and quality initiatives, supports consistent application of policies and procedures, and collaborates with ShipCenter support teams and other operations managers.

Requirements

Bachelor's degree or equivalent in business administration, industrial engineering, operations engineering, mechanical engineering, supply chain, or a related discipline.
At least 7 years of experience in a distribution, warehouse, or fulfillment center.
Flexibility to work with a multiple-shift operation based on business needs.
Must be relocatable.

Nice To Haves

Lean and continuous improvement experience, including leading projects to completion.
Prior experience within a large-sized warehouse.
Ability to communicate effectively with all levels of employees.
Ability to analyze information effectively and consistently.
Ability to complete assignments within established timelines.

Responsibilities

Oversee budgetary performance, people development, safety, quality, operational performance, and customer experience for the ShipCenter's outbound shipping area.
Lead, coach, and mentor supervisors and team leads to meet performance objectives, build positive crew relations, and develop leadership bench strength.
Measure performance, provide feedback, and hold operations managers accountable for their own performance and that of their departments.
Work with supervisors and team leads to develop improvement plans, quality initiatives, process changes, and lean initiatives that help the functional area and ShipCenter meet or exceed the business plan.
Participate in the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations.
Share best practices across departments, shifts where applicable, and the broader network.
Administer policies and procedures fairly and consistently, and address issues with management and crew members using appropriate resources.
Collaborate with HR, finance, facilities, safety, IT, and other operations managers to secure and provide support and resources for projects and initiatives.