Manager, Inbound Operations Manager

Five Below•Pedricktown, NJ

About The Position

The Inbound Operations Manager is responsible for budgetary performance, people development, safety, quality, operational performance, and customer experience for the outbound shipping area of the ShipCenter. The role leads supervisors and team leads, develops crew members, and ensures performance objectives and business plans are met. It also works with operations and support teams to improve processes and support initiatives across the ShipCenter and network.

Requirements

Bachelor’s degree or equivalent in business administration, industrial engineering, operations engineering, mechanical engineering, supply chain, or a related discipline.
At least 7 years of experience in a distribution, warehouse, or fulfillment center.
Flexibility to work with a multiple-shift operation based on business needs.
Must be relocatable.

Nice To Haves

Experience with lean and continuous improvement, including leading projects to completion.
Prior experience in a large-sized warehouse.
Ability to communicate effectively with employees at all levels.
Ability to analyze information effectively and consistently.
Ability to complete assignments within established timelines.

Responsibilities

Lead and manage supervisors and team leads; coach and mentor them to meet performance objectives and build positive crew relations and leadership bench strength.
Measure performance, provide feedback, and hold operations managers accountable for their performance and their departments’ performance.
Work with supervisors and team leads to develop ideas and improvement plans for the functional area.
Drive quality, process-change, and lean initiatives to help the functional area and ShipCenter meet or exceed the business plan.
Participate in the full staffing lifecycle, including interviewing, hiring, performance management, promotions, and terminations.
Share best practices across departments, shifts where applicable, and the network.
Administer policies and procedures fairly and consistently.
Address issues with management and crew members professionally, using appropriate resources.
Collaborate with HR, finance, facilities, safety, IT, and other operations managers to secure support and resources for area projects and initiatives, and provide support for other staff initiatives.