Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is responsible for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under a pharmacist’s supervision, the manager supervises pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including discipline and termination decisions. The manager supports patient care and pharmacy operations, including prescription processing, non-clinical patient calls, workflow coordination, inventory management, records and reports, insurance claim resolution, equipment upkeep, security safeguards, and compliance. The position also leads technician hiring, onboarding, training, scheduling, and performance, maintains required certifications and knowledge, and communicates with pharmacy and store teams.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous Walgreens work experience with an Exceeding Expectation rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, resolve complaints and requests, answer non-clinical questions, and model customer-service practices.
- Build customer relationships by anticipating needs and promoting pharmacy healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where permitted, and patient and physician calls under pharmacist supervision.
- Assist with healthcare services such as vaccines and screenings where permitted by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure tasks are completed on time and maintain efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage pharmacy workflow and daily scheduling; recommend pharmacy-hour allocation; maintain a clean, orderly, adequately stocked pharmacy.
- Perform non-licensed administrative and inventory-management tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Support technology and process rollouts, engage the team in change and action planning, and ensure pharmacy equipment is properly operated and maintained.
- Collaborate with the Pharmacy Manager on recordkeeping and security safeguards.
- Follow Good Faith Dispensing policy and support compliance during applicable prescription-dispensing activities.
- Apply asset-protection techniques, support diversion monitoring, and report pharmacy security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error-management and Continuous Quality Improvement procedures.
- Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Support the Store Manager and Pharmacy Manager in improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, coordinate and assign pharmacists to off-site immunization clinics and community events; maintain retail partnerships.
- Lead technician performance management, including discipline and termination decisions or recommendations; address compliance, attendance, and timeliness.
- Hire, onboard, train, and schedule technicians; monitor training completion and follow company scheduling and training policies.
- Identify pharmacy-operations knowledge gaps and provide or arrange hands-on training and learning modules.
- Assist the Pharmacy Manager in monitoring team and pharmacy licenses, registrations, and certifications, and document licensure status using company resources.
- Ensure selection, recruitment, record retention, and training procedures follow company policy and applicable laws.
- Maintain PTCB certification through the designated training program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; complete required certifications, education credits, and company training.
- Follow performance improvement plans and pursue professional development by monitoring performance, seeking feedback, and using the Healthcare Supervisor as a mentor and coach.
- Relay support-center messages and key emails to the pharmacy team.
- Participate in store and pharmacy meetings, including brief meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
