Operations Manager

Metropolis Technologies•Dallas, TX

About The Position

SP+, a Metropolis company, is an artificial intelligence company using computer vision to provide checkout-free parking experiences. It operates a large parking network across North America and Europe. The Operations Manager oversees a parking location, ensuring effective daily operations, a strong customer experience, compliance with safety procedures, and sound financial performance.

Requirements

Ability to lead, manage, and motivate a diverse group of team members.
Commitment to delivering excellent customer experience and client satisfaction, including finding creative ways to solve problems.
Ability to react and problem-solve quickly.
Experience using computer applications and systems such as Microsoft Office Suite, and ability to learn internal computer programs.
Must possess a valid state-issued driver’s license with a current address and an acceptable driving record.

Nice To Haves

Prior experience developing budgets and reviewing profit and loss (P&L).

Responsibilities

Resolve client requests and concerns efficiently and communicate proactively with clients about operational improvements.
Hire, develop, train, and supervise employees; determine appropriate staffing levels to complete duties, provide a superior customer experience, and perform daily functions.
Ensure compliance with parking, security, and cash-control procedures.
Maximize profitability through revenue development, facility marketing, cash-control procedures, expense reviews, and management of the operation’s budget.
Identify the location’s procurement and vendor-service needs.
Perform general accounting duties, including accounts payable, payroll, and petty cash.
Monitor facility maintenance and cleanliness standards.
Monitor and review damage claims; recommend and implement safety plans or programs to prevent similar claims from occurring or recurring.
Implement policies and procedures to ensure compliance with OSHA laws.