Operations Manager Jobs

About The Position

Requirements

• At least 8 years of experience in project management or a similar role with significant external, customer-facing experience.
• Experience working cross-functionally with marketing, sales or membership, and other departments.
• Comfort and confidence facilitating in-person and remote meetings, presenting to large groups, and handling one-on-one support requests.
• Exceptional written and verbal communication skills.
• Familiarity with Salesforce or other CRMs and other SaaS tools.
• Ability to self-learn and work autonomously toward a goal; ability to digest digital information and use online sources for resourcing.
• Experience nurturing a program or project from inception through success and growth through appropriate resourcing and relationship-building.
• Patience and the ability to prioritize work requests while remaining responsive to team and customer needs.

Nice To Haves

• A JD, LLM, or equivalent law degree from a U.S. law school.
• Experience working in bar associations.
• Proficiency with Clio products.
• Background in law, legal tech, or AI.

Responsibilities

• Manage day-to-day operational relationships for a portfolio of bar partners across Affinity, Library, and the Preferred Bar Program, serving as a named point of contact alongside the bar relationship owner.
• Build relationships with bar leaders, program staff, and member-benefit committees, and represent Clio at bar conferences and executive events.
• Advise partners on meeting their goals and share Clio’s perspective on their priorities and pressures.
• Report partner intelligence to Clio, including partner priorities, leadership changes, renewal risks, and competitive activity.
• Lead quarterly business reviews covering goals, member adoption, and program results.
• Own annual partnership goals and commercial reporting, including PBP signups, trial activations, conversions, member adoption, and portfolio health.
• Bring legacy and lapsed agreements up to date and consolidate partners onto agreements covering the full product suite.
• Coordinate growth across Affinity, Library, and PBP, with PBP managed as an earned tier within a coordinated program.
• Administer discount terms and royalty structures, coordinating troubleshooting with Finance and Sales Operations.
• Recommend sponsorships and bar meeting attendance and develop business cases for them.
• Coordinate partner needs across Partner Marketing, Bar Enablement, Support, Finance, and Product; establish ownership and ensure timely delivery and resolution.
• Own operational success of program launches and manage partner escalations end to end, keeping partners informed and routing member and product support issues to Support.
• Own post-signature onboarding, including Salesforce records, contacts, commercial terms, onboarding checklists, and launch readiness.
• Manage promo code permissions and the shared bar partnerships inbox, triaging and resolving requests or routing them to the appropriate internal owner.

Benefits

• Competitive, equitable salary.
• Health benefits.
• Dental insurance.
• Vision insurance.
• Hybrid work environment.
• Flexible time off policy, with 20 days off per year encouraged.
• Employee assistance program benefits for the employee and household members, including counseling and online resources.
• 401(k) matching.
• Child Education Savings.
• Clioversary recognition program with special acknowledgment at 3, 5, 7, and 10 years.