(USA) Manager, Technology Operations

Walmart • Bentonville, AR

3d • $80,000 - $155,000

About The Position

The Manager, Technology Operations leads planning, execution, and oversight of complex technology projects aligned with strategic objectives. The role supports effective program management, risk mitigation, financial control, cross-functional collaboration, stakeholder communication, and continuous improvement. By managing resources and tracking progress against milestones, the manager helps deliver technology solutions that advance business priorities, organizational performance, and operational efficiency.

The position is part of Walmart eCommerce’s Fulfillment Experience organization, which works to make the order process simpler, more reliable, and easier to manage. The team addresses customer challenges across the order lifecycle, including order modifications, delivery tracking, substitutions, and issue resolution. It partners with Product, Engineering, Design, and Operations, using customer focus and data-driven problem solving to improve customer experience and business outcomes.

Requirements

• At least 3 years of experience in business or product operations, strategy, process improvement, or a related field.
• Passion for understanding customer pain points and developing customer-first solutions.
• Strong analytical skills, including identifying root causes, translating data into insights, and making actionable recommendations.
• Ability to influence stakeholders, build alignment, and drive complex cross-functional initiatives.
• Self-starter who thrives in ambiguity, takes ownership, and drives results.
• Experience in eCommerce, retail operations, or customer experience strategy.
• One of the following: a bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, plus 3 years of experience in project management, program management, program operations, or a related area; or 5 years of experience in project management, program management, program operations, or a related area.

Nice To Haves

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area.
• Background in creating inclusive digital experiences, including knowledge of implementing WCAG 2.2 AA standards, assistive technologies, and integrating digital accessibility.
• Knowledge of accessibility best practices and Walmart accessibility standards and guidelines.

Responsibilities

• Identify customer pain points, uncover root causes, and prioritize opportunities using customer insights, operational data, and competitive benchmarking.
• Build business cases, quantify financial and customer impact, and define success metrics to inform investment decisions.
• Develop roadmaps that expand customer self-service capabilities across order tracking, returns, cancellations, and amendments.
• Partner with Product, Design, Engineering, and Operations to define requirements, align on solutions, and drive execution.
• Measure results and improve customer experience, order quality, operational efficiency, and cost to serve.
• Plan, execute, and oversee complex technology projects aligned with strategic objectives.
• Manage resources and monitor progress against milestones.

Benefits

• Competitive pay and performance-based bonus awards.
• Medical, vision, and dental coverage.
• 401(k), stock purchase plan, and company-paid life insurance.
• Paid time off, including sick leave, parental leave, family care leave, bereavement leave, jury duty, and voting leave.
• Short-term and long-term disability.
• Company discounts.
• Military Leave Pay.
• Adoption and surrogacy expense reimbursement.
• Live Better U education benefit program for eligible full-time and part-time associates, with tuition, books, and fees paid for eligible programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager