(USA) Manager, Technology Operations

Walmart•Bentonville, AR

1d•$80,000 - $155,000

About The Position

The Manager, Technology Operations leads the planning, execution, and oversight of multiple complex technology projects aligned with strategic objectives. The role ensures effective program management, risk mitigation, and financial control while fostering collaboration across cross-functional teams. It requires strong stakeholder communication, operational insight, and the ability to drive continuous improvement. By managing resources and monitoring progress against milestones, the manager supports business priorities and delivers technology solutions that enhance organizational performance and operational efficiency. The role is part of Walmart eCommerce’s Fulfillment Experience organization, which works to make the order process simpler, more reliable, and easier to manage. The team addresses customer challenges across the order lifecycle, including order modifications, delivery tracking, substitutions, and issue resolution. It partners with Product, Engineering, Design, and Operations teams to solve complex problems at scale and improve customer experience and business outcomes. The position is based at Walmart’s primary location at 1601 SE 10th St, Bentonville, Arkansas. The annual salary range is $80,000–$155,000, with additional compensation that includes annual or quarterly performance bonuses and, for certain positions, stock.

Requirements

At least 3 years of experience in business or product operations, strategy, process improvement, or a related field.
Passion for understanding customer pain points and developing customer-first solutions.
Strong analytical skills, including identifying root causes, translating data into insights, and making actionable recommendations.
Proven ability to influence stakeholders, build alignment, and drive complex cross-functional initiatives.
Self-starter who thrives in ambiguity, takes ownership, and drives results.
Experience in eCommerce, retail operations, or customer experience strategy.
Either a bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area, plus 3 years’ experience in project management, program management, program operations, or a related area; or 5 years’ experience in those areas.

Nice To Haves

Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area.
Background creating inclusive digital experiences, including knowledge of WCAG 2.2 AA standards, assistive technologies, digital accessibility best practices, and accessibility standards and guidelines.

Responsibilities

Identify customer pain points, uncover root causes, and prioritize opportunities using customer insights, operational data, and competitive benchmarking.
Build business cases, quantify financial and customer impact, and define success metrics to inform investment decisions.
Develop roadmaps that expand customer self-service capabilities across order tracking, returns, cancellations, and amendments.
Partner with Product, Design, Engineering, and Operations to define requirements, align on solutions, and drive execution.
Own business outcomes by measuring results and improving customer experience, order quality, operational efficiency, and cost to serve.
Plan, execute, and oversee complex technology projects aligned with strategic objectives.
Manage resources and monitor progress against milestones while ensuring program management, risk mitigation, and financial control.
Foster collaboration across cross-functional teams, communicate with stakeholders, and drive continuous improvement.

Benefits

Medical, vision, and dental coverage.
401(k).
Stock purchase plan.
Company-paid life insurance.
Paid time off, including sick leave, and PTO and/or PPTO that may be used for vacation, sick leave, holidays, or other purposes.
Parental leave, family care leave, bereavement leave, jury duty leave, and voting leave.
Short-term and long-term disability.
Company discounts.
Military Leave Pay.
Adoption and surrogacy expense reimbursement.
Walmart-paid Live Better U education benefit for eligible full-time and part-time associates, covering tuition, books, and fees for eligible programs.
Annual or quarterly performance bonuses.
Stock compensation may be included for certain positions.