(USA) Manager, Technology Operations

Walmart • Bentonville, AR

6d

About The Position

The Manager, Technology Operations identifies and solves complex, high-impact fulfillment problems across a defined product, operational, or customer-experience area. The role turns ambiguous customer, operational, and financial signals into a clear diagnosis, an aligned plan, and measurable results. Working across Product, Engineering, Data Science, Finance, and operations partners, the Manager leads initiatives from discovery and analysis through decision, delivery, readiness, and impact measurement. Success requires structured problem solving, clear communication, sound business judgment, and the ability to influence without direct authority.

The Fulfillment Experience team builds capabilities and operating mechanisms that make Walmart a reliable, convenient on-demand partner. The team determines what customers can buy, the promise and fulfillment choices they see, how orders are managed and recovered, and how the network performs at scale. It partners across Product, Engineering, Data Science, Finance, Merchandising, Store Operations, Fulfillment Centers, Last Mile, Transportation, and Strategy to improve customer outcomes while balancing speed, assortment, cost, and operational feasibility.

Requirements

• Demonstrated experience leading complex, cross-functional initiatives in eCommerce, supply chain, operations, product, strategy, analytics, or another fast-paced, data-rich environment.
• Strong structured problem-solving skills, including the ability to turn ambiguous issues into clear questions, synthesize disparate inputs, identify root causes, and recommend a practical path forward.
• Strong analytical fluency and comfort using data to form hypotheses, assess trade-offs, define metrics, and measure impact.
• Exceptional written and verbal communication skills, with the ability to make complex work understandable and action-oriented for audiences at every level.
• Proven ability to influence without authority, build trust across functions, navigate competing priorities, and drive commitments to closure.
• Either a bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area and 3 years of experience in project management, program management, program operations, or a related area; or 5 years of experience in project management, program management, program operations, or a related area.

Nice To Haves

• Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area.
• Background creating inclusive digital experiences, including knowledge of implementing WCAG 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
• Knowledge of accessibility best practices and Walmart accessibility standards and guidelines.

Responsibilities

• Own a complex problem space or initiative that improves customer experience, fulfillment performance, or financial outcomes.
• Use customer, operational, and financial data to identify opportunities, quantify impact, isolate root causes, and define success measures.
• Translate ambiguous problems into clear problem statements, hypotheses, options, and data-driven recommendations.
• Lead cross-functional solution design and execution with Product, Engineering, Data Science, Finance, Store Operations, Fulfillment Centers, Last Mile, Transportation, and other partners.
• Build and manage end-to-end plans that clarify ownership, milestones, dependencies, risks, decision points, pilots, launch readiness, and success measures.

Benefits

• Competitive pay
• Performance-based bonus awards
• Medical, vision, and dental coverage
• 401(k)
• Stock purchase
• Company-paid life insurance
• Paid time off, including sick leave
• Parental leave
• Family care leave
• Bereavement leave
• Jury duty leave
• Voting leave
• Short-term and long-term disability
• Company discounts
• Military Leave Pay
• Adoption and surrogacy expense reimbursement
• PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
• Walmart-paid education benefit program (Live Better U), including tuition, books, and fees for eligible programs

What This Job Offers

• Job Type: Full-time
• Career Level: Manager