(USA) Manager, Technology Operations
About The Position
The Manager, Tech Ops leads complex, high-priority opportunities to improve customer experience and fulfillment-network performance. The role uses rigorous analysis to explain changes in customer access, speed, promise, volume, and cost; identify root causes and high-value opportunities; and translate insights into clear recommendations. The Manager aligns Product, Engineering, Operations, Finance, and Strategy on trade-offs, plans, and accountability, then drives implementation and sustained, measurable results. Success requires strategic thinking, strong supply-chain analytics, executive communication, and the ability to influence without direct authority. The Network Performance & Orchestration team monitors Walmart’s fulfillment network performance and drives enterprise-wide improvements. It analyzes customer access, delivery speed, volume flow, capacity, service, and cost, translating insights into actionable plans with measurable outcomes. The team directs speed execution, evaluates network and asset changes, and enhances readiness for peak periods. It collaborates across Product, Engineering, Data Science, Finance, Merchandising, Stores, Fulfillment Centers, Last Mile, Transportation, and Strategy to balance speed, assortment, cost, and operational feasibility and optimize customer outcomes and network efficiency.
Requirements
- Experience using SQL, BI, or similar tools to analyze complex data and explain business performance.
- Strong structured problem-solving and financial acumen, including the ability to identify root causes, assess trade-offs, and size opportunities.
- Experience in eCommerce, fulfillment, supply chain, or another complex operating environment.
- Ability to translate analysis into concise executive narratives and clear recommendations.
- Proven ability to influence senior leaders and cross-functional teams, lead ambiguous initiatives, and drive measurable results.
- Option 1: Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area and 3 years’ experience in project management, program management, program operations, or a related area.
- Option 2: 5 years’ experience in project management, program management, program operations, or a related area.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area.
- Background in creating inclusive digital experiences, including knowledge of implementing WCAG 2.2 AA standards, assistive technologies, and integrating digital accessibility.
- Knowledge of accessibility best practices and willingness to support accessible products and services aligned with Walmart accessibility standards and guidelines.
Responsibilities
- Analyze customer, operational, technical, and financial data to explain changes in access, promise, volume flow, service, capacity, and cost.
- Lead root-cause analysis, scenario evaluation, and business cases to identify high-value opportunities and recommend actions.
- Develop performance metrics, tools, and executive narratives that surface risks, trade-offs, and opportunities.
- Align cross-functional partners on priorities, readiness, owners, and milestones; drive initiatives through implementation and measurement.
- Evaluate network and asset changes, support peak readiness, and confirm solutions deliver sustained results.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Live Better U education benefit program, with tuition, books, and fees paid by Walmart
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What This Job Offers
Job Type
Full-time
Career Level
Manager
