(USA) Senior Manager, Technology Operations
About The Position
The Senior Manager, Technology Operations leads the planning and execution of complex technology programs aligned with strategic business objectives. The role oversees financial management, risk mitigation, and performance tracking across multiple projects to support efficient resource allocation and delivery. It requires stakeholder engagement, effective communication, and translating business needs into actionable technology solutions. The Senior Manager fosters collaboration and continuous improvement to support operational excellence and innovation. The role is part of Walmart’s Order Lifecycle team, which works to provide a seamless and reliable customer order experience from placement through fulfillment. The team brings together merchandise, technology, operations, and analytics expertise to improve order accuracy, expand customer controls, prevent issues, and reduce customer effort. Its work supports consistent, high-quality service across Walmart’s expanding ecosystem.
Requirements
- Extensive experience in program and financial management, including budgeting and cost monitoring for multiple projects.
- Proven ability to define program goals, deliverables, and schedules aligned with strategic objectives.
- Strong knowledge of technology strategies and their application to business domains.
- Expertise in stakeholder management, including building relationships and influencing cross-functional teams.
- Proficiency in performance metrics, risk assessment, and program monitoring tools.
- Excellent business communication skills, including the ability to convey complex information clearly.
- Demonstrated leadership in driving operational excellence and continuous improvement initiatives.
- Bachelor’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area and 5 years of experience in project management, program management, program operations, or a related area; or 7 years of such experience.
- 2 years of supervisory experience.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or a related area and 4 years of experience in project management, program management, program operations, or a related area.
- Knowledge of creating inclusive digital experiences, implementing WCAG 2.2 AA standards, assistive technologies, and integrating digital accessibility in accordance with accessibility best practices and Walmart standards.
Responsibilities
- Lead the planning, execution, and monitoring of multiple technology projects, ensuring alignment with strategic objectives and financial plans.
- Manage budgets, schedules, and resource allocation to optimize program delivery and cost efficiency.
- Collaborate with stakeholders to translate business requirements into actionable technology solutions and drive consensus.
- Develop risk mitigation strategies and contingency plans to address potential program challenges.
- Track performance metrics and provide clear, data-driven reports to guide decision-making.
- Foster continuous improvement by implementing best practices and innovative tools within technology operations.
- Mentor and develop team members to enhance skills and performance.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical, vision, and dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- Paid time off, including sick leave
- Parental leave
- Family care leave
- Bereavement leave
- Jury duty leave
- Voting leave
- Short-term and long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO for vacation, sick leave, holidays, or other purposes
- Walmart-paid Live Better U education benefit, including tuition, books, and fees for eligible programs
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What This Job Offers
Job Type
Full-time
Career Level
Senior
