(USA) Senior Manager, Technology Operations
About The Position
The Senior Manager, Technology Operations manages key Search, Personalization, and Walmart Connect initiatives, driving execution to maximize customer satisfaction and ad revenue. Sitting within the eCommerce business organization, this role partners with Product, Engineering, and Data Science to advance content retrieval and algorithmic ranking. Combining cross-functional coordination with hands-on data analysis, the Senior Manager helps operationalize dynamic business dials that balance competing levers in real time. Grounded in data, the Senior Manager facilitates cross-functional alignment and drives initiatives that connect technical execution with commercial impact. Our team integrates commercial strategy with advanced technology to enhance customer satisfaction and advertising revenue across Walmart Search, P13N, and Walmart Connect. Collaborating closely with product, engineering, and data science teams, we lead cross-functional initiatives to improve personalized content retrieval and algorithmic ranking. We develop dynamic business controls balancing customer intent, organic relevance, and monetization in real time. This data-driven approach delivers an intuitive discovery experience for millions of shoppers while optimizing multiple business levers. Ultimately, we transform complex search and advertising capabilities into scalable strategic impact across Walmart’s digital platforms.
Requirements
- Proven track record managing technology programs in search, e-commerce, or retail media, focusing on operational delivery and ROI.
- Strong hands-on data proficiency, analyzing performance datasets to evaluate trade-offs and guide day-to-day decisions.
- Demonstrated cross-functional collaboration skills to align deliverables across Product, Engineering, and Data Science teams.
- Practical understanding of search retrieval and ranking, with experience supporting business controls that balance user experience and revenue.
- Solid foundation in program health monitoring, risk mitigation, and performance tracking to ensure reliable execution.
- Ability to translate commercial needs into actionable project plans and technical requirements.
- Clear communication skills, adept at presenting data-driven insights to both technical and business partners.
- Bachelor's degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 5 years’ experience in project management, program management, program operations, or related area.
- 7 years’ experience in project management, program management, program operations, or related area.
- 2 years’ supervisory experience.
Nice To Haves
- Master’s degree in computer science, management information systems, industrial engineering, engineering management, business, information systems, project/program management, information technology, finance, management, or related area and 4 years' experience in project management, program management, program operations, or related area.
- Background in creating inclusive digital experiences, demonstrating knowledge in implementing Web Content Accessibility Guidelines (WCAG) 2.2 AA standards, assistive technologies, and integrating digital accessibility seamlessly.
- Knowledge of accessibility best practices and join us as we continue to create accessible products and services following Walmart’s accessibility standards and guidelines for supporting an inclusive culture.
Responsibilities
- Drive the planning and execution of Search, Personalization, and Walmart Connect programs, aligning technology capabilities with ad revenue and search relevance goals.
- Maintain program charters and baselines across content retrieval and algorithmic ranking, coordinating Product, Engineering, and Data Science teams to deliver integrated solutions.
- Help configure and manage dynamic business dials to arbitrate search experiences, balancing customer intent, relevance, and monetization targets.
- Build cross-functional alignment, facilitating operational discussions and collaborating with decision-makers through hands-on data analysis.
- Investigate performance data to monitor program health, evaluate trade-offs, and optimize day-to-day execution.
- Translate commercial requirements into actionable search and ad-tech operational plans that support sustainable growth across Walmart.
Benefits
- Competitive pay
- Performance-based bonus awards
- Medical coverage
- Vision coverage
- Dental coverage
- 401(k)
- Stock purchase
- Company-paid life insurance
- PTO (including sick leave)
- Parental leave
- Family care leave
- Bereavement
- Jury duty
- Voting
- Short-term disability
- Long-term disability
- Company discounts
- Military Leave Pay
- Adoption and surrogacy expense reimbursement
- PTO and/or PPTO that can be used for vacation, sick leave, holidays, or other purposes
- Live Better U (Walmart-paid education benefit program for full-time and part-time associates)
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What This Job Offers
Job Type
Full-time
Career Level
Senior
